- WordPress Web Design & Development (Front-end, back-end development)- Ecommerce Management & Development (phpMyAdmin, MySQL, Woocommece)- Amazon Store Management & Development- Advertising Campaigns- Social Media Advertising- Pay-per-click Advertising- Search Engine Optimization- Print Advertising- Business Analytics- Customer Service

• Interacted directly with the customer (in person, phone, email)• Performed the customer verification and processed orders, applications, forms and requests• Checked the money transfer, processed payments• Managed client accounts and ensure orders are timely and specifications are met.• Controlled the schedule of services and requests and modified the schedule of work based upon customer demand• Provided customers with company news and new services and products• Handled and resolved the customer complaints for the benefit of the organization• Kept customer interaction and transaction records and also recording the queries, comments and complaints• Interacted with the customers, processing information and providing them with the required data for best results• Greeted and registered customers, assigned courts. Accommodated special requests whenever possible • Maintained and cleaned the front desk area, restocking any brochures or commonly used forms, processed open or close of the day requirements, accounted end of the day revenue and placed it in the correct form

June 2014 – August 2014, June 2015 – August 2015, June 2016 – August 2016• Managed summer camp tennis program for approx. 700 kids and 16 coaches• Led coaches to the successful performance in order to achieve owners' and customers' satisfaction and motivated them to stay on their highest work capacity and grow as employees during the program• Communicated with employees, clients and owners (face-to-face, email, phone calls)• Administered the work area and ensured all deadlines were met, and coaches were satisfied with conditions they are working in, and customers were getting desired results• Maintained clear and accurate accounts • Organized and scheduled over 120 private lessons per day (3654 lessons for 7 weeks in 2016)• Worked well under pressure, maintained strong attention to every detail and adjusted a program to all the changes that constantly happened• Planned and organized events such as visiting days and tournaments where a camp was hosting up to 8 teams, managed tennis matches on 15 courts as well as transportation, lunches and communication of the rules• Promoted and sold private lessons (face-to-face communication, email, phone calls). 421% revenue increase over three year

• Designed and developed logo, business cards, and letterheads• Increased brand awareness and improved overall look in the software company uses for communication with clients • Created messages conveyed via indirect or direct modes of communication• Planned and executed newspaper advertising• Analyzed a website and came up with the approach to improve its look and convenience and start an online advertising campaign using SEO• Wordpress Web Design and Development, branding, content development

Organization• Planed and organized lessons for all levels and ages• Conducted tournaments and play daysCustomer service and sales• Communicated with clients constantly to gain 100% satisfied and loyal customers • Followed up with customers and ensured satisfaction• Sold own services as well as tennis academy and gained lessons increase 133% over the first monthTennis Coached kids, adults and seniors all levels and ages Planed and organized schedule for performance players Worked on conditioning and physical development of the athletes Held clinics, after school programs, camps, and private lessons Conducted tournaments and play days to improve learning and experience of the kids Worked as a hitting partner for a performance players as well as college level athletes Communicated with parents to understand the goals and manage the time working with their kids and the load that is desirable Worked on the strategy clinic to improve understanding of the game and ways to better results Coached league players and worked on their tactic aspects of the game to improve performance

South Carolina State University 2012-2013 MEAC Conference Champions as a freshmen playing mostly #2-4 in singles and #2 doubles MEAC player of the week February 2013 NCAA D1 Championship participantNicholls State University 2013-2014 First Conference Appearance in last 15 years Playing mostly #1-3 in singles and #3 in doubles Champion and runner-up of two draws Fall 2013 in singles and Champion in one in doubles Team ranked Top – 75 NationallyNicholls State University 2014-2015 Southland Conference Regular Season Champions for the first time in last 20 years Came 2nd in Southland Conference Championship play Team ranked Top – 65 Nationally Singles win over #41 team player Record of 11:7 singles and 14:3 doubles All-Conference #3 Doubles team awardhttps://www.facebook.com/geauxcolonels/videos/vb.127481730624698/950817341624462/?type=2&theater