Kateryna Druchuk is a Coordinator, Customer Care at The Furnace. They is proficient in English. Colleagues describe them as "I had the pleasure of working for half a year with Kateryna. She is an excellent manager and leader. Her ability to work through problems and develop new ways to achieve targets was always inspiring. In addition, people management is one of her strengths. I'm delighted to work and learn with such a professional. Obviously, I would recommend Kateryna for any managerial position and hope that our paths may cross again one day." and "Kateryna displayed remarkable organizational skills that made a significant impact on our projects. Her thorough planning and attention to detail were evident in every aspect of our work. She didn't just focus on the project's tasks and timelines; she also prioritized fostering a friendly and collaborative atmosphere within the team. This friendly approach, coupled with her exceptional organizational abilities, allowed us to not only meet project goals but also enjoy a positive work environment even when faced with tight deadlines."
The Furnace
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Coordinator, Customer CareThe FurnaceNew York, United States
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Project Manager & Ux DesignerFluent Flow App Jun 2024 - PresentNew York, United StatesResponsibilities:- driving the end-to-end UX/UI design process, from initial research and ideation to high-fidelity prototyping and usability testing, ensuring a seamless user experience;- designing and developing impactful projects, implementing user-centered principles to address both user needs and business goals;- creating visually engaging, intuitive interfaces that balance functionality and aesthetic appeal, enhancing user engagement and satisfaction;- utilizing tools such as Figma and Framer to craft polished, scalable designs and continuously refine design skills in line with industry trends;- collaborating with cross-functional teams and stakeholders to align design strategies with project objectives and deliver on-brand solutions that resonate with users.
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Project CoordinatorMate Academy Nov 2022 - Jun 2024UkraineMate academy is an ed-tech startup, one of the best-known and most successful IT companies in Ukraine (~3000 students were taught programming and placed already), it has 2 main Departments (Full-time and Flex) one of which I'm currently leading and managing.Responsibilities:- interviewing and hiring specialists for various positions, providing feedback after all of the interview stages;- onboarding and offboarding employees, providing team building sessions and performance reviews; - leading and managing the coordinators' team of 8;- conducting surveys and 1:1s to improve employee experience; - overseeing and managing the day-to-day operations of the department, scaling them to other countries (Poland and Brazil);- documenting all the processes and changes, conducting calls, and providing communication via business messengers,- working closely with Legal and Financial departments to ensure that activities remain compliant. -
Project ManagerAdvanced Software Development (Asd Ltd) Jan 2022 - Oct 2022RemoteASD is a local Ukrainian IT service company, working primarily in the sphere of travel&hospitality. I was leading one of the 2 most complicated yet very successful projects in the company, at the same time coordinating 2 other important projects as well. Responsibilities:- Worked on 3 different projects of various complexity simultaneously (team sizes varied from 2 to 11 specialists); - maintained daily business communication with stakeholders and built trust in communication with them; - set project goals; maintained project timeframes, budgeting estimates, resources, and status reports;- coordinated team members; used project management tools to track project performance; - organized sprints to discuss project goals and progress; - motivated teams to use best practices in their day-to-day work, as well as instructed them on following and improving their soft skills constantly. -
Translation Project Manager, TranslatorFreelance Sep 2017 - Dec 2021At that time, I was independently working as an online & in-office translator and project manager with various short-term & long-term projects of different scopes, budgets, and fields.Responsibilities:- Maintained business relationships with customers via email, phone, and other channels; - provided translation services and excellent customer service;- prioritized tasks, adhering to specific requirements; - researched and developed topics, using various materials; - maintained standards and met deadlines and schedules;- communicated with project stakeholders and other translators to ensure quality work in accordance with the deadlines.
Kateryna Druchuk Education Details
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Communicative Linguistics & Translation
Frequently Asked Questions about Kateryna Druchuk
What company does Kateryna Druchuk work for?
Kateryna Druchuk works for The Furnace
What is Kateryna Druchuk's role at the current company?
Kateryna Druchuk's current role is Coordinator, Customer Care.
What schools did Kateryna Druchuk attend?
Kateryna Druchuk attended Yuriy Fedkovych Chernivtsi National University.
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