✅ Selected to manage the general operations of a Toronto-based manufacturing and e-commerce (B2C & B2B) venture – handled several aspects of the business, including management operations, business development, marketing, sales, and business administration. Focused on quality, cost-efficiency, exceptional service delivery, and eliminated operational deficiencies along the way➡️ Led strategic initiatives to drive branding, marketing, and sales efforts – exponentially contributed to the overall success of sales by meeting and exceeding sales goals while consistently exceeding satisfaction goals. Achieved monthly and yearly business plans. Identified strategies and action plans to drive the store to achieve market share targets.➡️ Drove and implemented high-level strategic decisions across day-today operations and processes and ensured continued evaluation and improvements in organizational effectiveness and operational excellence. Formulated and developed operating policies, procedures and programs to maintain and improve the effective operation of the organization.➡️ Streamlined operational process, resulting in cost savings and professional development of key employees.➡️ Was recognized as director, mentor, and a coach with exceptional knowledge of sales, business administration, team building, talent development, people management, operational planning and client relationship management. ➡️ Identified inconsistencies in business processes; created and implemented improvements to enhance efficiencyKey Impact & Metrics📌 Expanded e-commerce distribution channels for natural hardwood furniture line to increase total annual sales by over 100%.📌 Introduced and integrated innovative software to improve company drop shipment capabilities and reduced the delivery timeframe from 3 to 1 days, both domestically and internationally. 📌 Developed and implemented a monthly report system to analyze business KPIs in order to drive competent decision making

✅ Brought on board to coordinate end-to-end project management processes – spearheaded the launch and set up of operations and product launches as the company expanded into new markets. Fostered positive relationships with clients and stakeholders by planning, monitoring, controlling and administering HSE, marketing, sales, operations and product management projects ➡️ Coordinated project schedules, resources, and information. Served as key point of contact for clients, contractors, and senior management. Analyzed the working flow to locate and recommend opportunities to enhance effectiveness. ➡️ Facilitate the coordination of cost-efficient project activities, including project planning, communications, contract administration, document control, project coordination and budgeting. Mentored, managed and inspired a project team. ➡️ Spearheaded the design, implementation, and delivery of HSE programs across all areas of the business. Monitored changes to OH&S rules and regulations, and implemented them into company standards, processes, and practices. Analyzed, interpreted, and reviewed data related to occupational health and facility inspections and enacted preventative measures.Key Contributions📌 Led several major projects, including developing and establishing production and sales distribution strategy for a brand-new product, launching large and highly successful digital marketing campaigns, and conceptualizing and launching a comprehensive Health and Safety program for a manufacturing business with 20+ employees.📌 Researched and implemented innovative inventory software – drastically improved supply and inventory management and procurement processes and reduced operational costs.

✅ Exited the professional world of physiotherapy in early 2022, following a successful 12-year career in delivering individualized case management service, including patient assessment, treatment, education and care to facilitate rehabilitation and sustainable return to professional and social life. Built relationship with involved parties to provide excellent service and expert advice ➡️ Assessed and treated patients using manual therapy, McKenzie MDT (Mechanical Diagnosis and Treatment) method, medical acupuncture and dry needling, exercise prescription, patient education and electric modalities.➡️ Provided comprehensive care to diverse patient population with various MSK and Orthopaedic impairments with focus on manual therapy, MDT method and medical acupuncture.➡️ Played a key role in managing administrative operations, customer service, strategic development plans, including sales and marketing.📌 Key Impact: attained Master of Science in Physical Therapy (M.Sc.Pt) degree and a Honours Bachelor of Science degree in Kinesiology and Health Sciences.