Kateryna Kravchuk Email & Phone Number

London Area, United Kingdom

Key responsibilities include:• Customer Retention and Satisfaction: assuring long-term success by combining relationship management, strategic support and problem-solving• Product Adoption and Training: onboarding new customers and ensuring they achieve success with the company's products and services• Upselling and Cross-selling: identifying growth opportunities, defining customer's vision of success and optimising our partnership to achieve new goals• Metrics and Data-Driven… Show more Key responsibilities include:• Customer Retention and Satisfaction: assuring long-term success by combining relationship management, strategic support and problem-solving• Product Adoption and Training: onboarding new customers and ensuring they achieve success with the company's products and services• Upselling and Cross-selling: identifying growth opportunities, defining customer's vision of success and optimising our partnership to achieve new goals• Metrics and Data-Driven Strategies: monitoring key performance indicators and statistics, drawing data-driven insights and applying them in negotiations• Cross-functional Collaboration: representing customer interests in cross-team collaboration, including Sales, Product Management, Marketing, Affiliate and Developers• Market Research: learning new business models, industry trends and implementing innovative strategiesKey Accomplishments:• Spearheaded the development and implementation of a competitive pricing strategy, resulting in revenue growth• Achieved 110% year-on-year revenue growth between 2020 and 2024• Successfully managed over 50 customer accounts simultaneously• Expanded collaboration with all client categories, including job boards, recruitment agencies, classifieds, applicant tracking systems, gig contract platforms and freelancers• Led client management across 50+ countries and regions, including the UK, USA, Canada, Spain, Italy, France, Belgium and Latin America• Received 93% positive feedback from clients, demonstrating high levels of customer satisfaction and retention• Achieved 105% against targeted successful case resolutions in CRM Show less

Kyiv, Ukraine

• Successfully established B2B sales for enterprise clients in Spain, Portugal and Latin America, developing new markets from the ground up• Composed cold/warm email templates for account managers and supervised lead generation• Implemented initiatives to facilitate collaboration with B2B clients • Developed successful negotiation strategies that helped the department achieve its KPIs

Kyiv, Ukraine

• Managed and supported a team of 10 employees, overseeing recruitment, motivation, supervision, and coaching, exceeding KPIs• Developed effective strategies for handling rejections that were successfully utilized by the team• Assisted in successfully developing and implementing departmental goals

Kyiv, Ukraine

Overachieved targets for sales, account management, link building and business development for the Spanish market, leading to a rapid promotion to Team Leader