Katery Severino Email & Phone Number

English:With over five years of experience in customer service, I take pride in delivering exceptional experiences and building strong relationships with clients. My career includes successful roles in customer service, operations, and group management, particularly in the tourism and hospitality sectors.Currently, I work as a Groups Operations Administrative Agent at Vacation Express, where I handle group bookings and operations, ensuring smooth travel experiences for clients. My past experience includes serving as a Concierge at Casa de Campo Resort & Villas, where I enhanced guest satisfaction through personalized services, and as a Passenger Service Agent with JetBlue Airways, where I honed my expertise in airport operations and customer support.I am recognized for my strong communication skills, attention to detail, and proactive problem-solving abilities, which have helped me excel in fast-paced environments where client satisfaction and operational efficiency are key. As I continue my professional journey, I am eager to transition into more corporate administrative roles where I can leverage my skills to streamline operations and contribute to strategic goals.My career growth is driven by a passion for continuous improvement and a desire to take on new challenges that will allow me to develop as a leader within the administrative field. I am committed to further expanding my expertise while contributing to the success of my team and organization.Let's connect if you're seeking a results-oriented professional with a proven track record in customer service, operations, and a strong ambition for career advancement in administrative roles.Español:Con más de cinco años de experiencia en atención al cliente y operaciones, me destaco por brindar experiencias excepcionales a los clientes y administrar operaciones grupales. Actualmente, soy agente administrativo de operaciones de grupos en Vacation Express, superviso las reservas grupales y garantizo viajes sin inconvenientes para los clientes. Estoy comprometida con la mejora continua y el desarrollo del liderazgo, con el objetivo de contribuir estratégicamente al éxito organizacional.Conectémonos si está buscando un profesional orientado a los resultados con una sólida experiencia en atención al cliente y operaciones, y una fuerte ambición por avanzar en su carrera en la administración.