• Manage a team of strategy analysts, data analysts, and data scientists to provide communication strategies based on industry trends and customer behavior to clients• Work with the Executive Leadership Team to develop a corporate data strategy and implement the data strategy across the Technology and Product departments• Manage retention tracking tool SOW which generates $500k in annual revenue• Provide in-depth analyses to clients that include research briefs, statistical, predictive, and prescriptive data analyses, results, and actionable implementation plans• Develop customer segments based on customer behavior, customer profiling, and predictive analytics to elevate communication strategies• Work with Sales Team to build data-driven sales pitches for potential clients• Work with the Marketing department to design testing plans for continued learning to improve communication strategies and effectiveness• Write industry insights based on customer surveys and data analyses• Work across departments to educate and empower employees to use data within their positions• Responsible for setting team KPIs and developing team member career plans

• Manage a team of strategy analysts and data analysts to provide communication strategies based on industry trends and customer behavior to clients• Provide in-depth analyses to clients that include research briefs, statistical, predictive, and prescriptive data analyses, results, and actionable implementation plans• Develop customer segments based on customer behavior, customer profiling, and predictive analytics to elevate communication strategies• Work with Account Executives to build Quarterly Business Reviews for all major clients and present the Strategy & Analytics portion of the presentations• Work with Sales Team to build data-driven sales pitches for potential clients• Work with the Marketing department to design testing plans for continued learning to improve communication strategies and effectiveness• Write industry insights based on customer surveys and data analyses• Work across departments to educate and empower employees to use data within their positions• Responsible for setting team KPIs and developing team member career plans

• Develop best practices for all major communication types for new clients• Provide in-depth analyses to clients that include research briefs, statistical, predictive, and prescriptive data analyses, results, and actionable implementation plans• Work with the Marketing department to design testing plans for continued learning to improve communication strategies and effectiveness• Write industry insights based on customer surveys and data analyses

• Researched and developed a strategy for a new international market entry• Created a Profit and Loss evaluation for a rental protection plan project and recommended next steps to senior management• Created an NPV model for the rental protection plan to estimate the ROI of the project• Met biweekly with the President and Vice President of the industrial matting department• Presented 3 projects and recommendations to the CEO, CFO, and COO of Newpark Resources

REACH is an Iraqi operated NGO that helps the local community as well as internally displaced people and refugees. Responsible for the organizational restructuring project and human resources development; Reported directly to the Director and Donor Organizations• Expanded organization to three markets and increased donation capacity by 10% annually• Successfully fundraised an additional $180,000 for organizational development projects which resulted in a 5% increase in the annual budget• Scheduled, planned, and organized training based on employees’ needs assessment

Conducted English courses for 500 employees based on an oil refinery specific technical English book that I was contracted to write for Qaiwan Group and assisted the Human Resource Manager• Achieved an 85% success rate of raising employees’ English proficiency levels in one year

• Assessed all employees with needs analysis• Designed courses and curricula based on the employees’ needs• Prepared and conducted 2 day professional seminars in business writing and professional conduct skills• Taught English and professional writing courses

• Proofread and edited all English articles prior to being published• Fact checked all articles for accuracy• Worked under a strict time frame to get the news out as soon as possible

• Designed, planned, and conducted courses for the refinement of professional English language skills in order to enhance employee communication

• Planned and instructed 1st and 2nd graders in all aspects of their English studies according to the Cambridge curriculum• Instructed and prepared 10th and 11th grade students for the Cambridge AS Level exam• Maintained detailed class notes according to the school’s specifications• Assisted in evaluating and adjusting the school curriculum for the following academic year