• Responsible for reporting and resolution of incidents in global digital marketing environments• Minimize service interruptions and provide service continuity for 250 global websites• Work directly with infrastructure, development and brand teams to resolve issues• User administration in Adobe Experience Manager content management system

Global Market Support• SME and Global CMS Content Support for MRM's Global content authors, supporting General Motors websites using Adobe CQ5 and Adobe Experience Manager (AEM 6.1 & 6.4). • Provide support for Content Leads and Authors around the world, troubleshooting live site issues and bugs tracked via Jira ticket system.• Move Jira tickets of bug reports and site issues through the proper workflows to ensure resolution. • Management of global CMS upgrade project over the course of a year, working as a liason between GM IT and the MRM Global Content Author teams.• Work closely with Developers, Analysts and Content teams on a daily basis to manage project timelines, issue backlogs, code releases, etc.• Collaborate with GM IT’s developers, SEO, Analytics and Data Teams to ensure reporting suites are receiving the correct data from the supported websites. • Provide regular training in Adobe CQ5 & AEM authoring, Jira and GM World Platform.• Creating & updating training documents, processes, best practices and authoring guides, including presenting those trainings to a global audience.• Administrator for MRM CMS Certification Program, certifying levels of Global authors for different user rights in Adobe CQ5 and Adobe Experience Manager.

• Serve as project coordinator by allocating Content Analyst resources, determining project deadlines and priorities, and securing best plans of action and executions for Cadillac.com.• Collaborate with Project Managers in creation of forecast plans and participate in weekly status meetings to ensure projects are well organized and all team members receive necessary communications, while also making sure deliverables and deadlines are met.• Recommend and execute a variety of online solutions for Cadillac.com by working closely and building relationships with Brand, Interactive, Quality Assurance, Analytics and Development teams to exceed client expectations• Identifying and troubleshooting issues regarding web content, layout, and presentation.• Utilize Adobe CQ5 Content Management System to integrate all Cadillac vehicle content and data, while applying knowledge of HTML, JavaScript, and CSS to enhance the website.• Utilize Content Management System to integrate incentives and brand promotions.• Managing web maintenance including content, flash/animation and functionality for Cadillac.com.• Part of the Mobile team responsible for the content upkeep of Cadillac mobile sites.

• Responsible for collecting, uploading, verifying and communicating the status of content updates required for creation of one or more brand websites. • Support the planning of content delivery with the creative agency.• Receive content and load it into Adobe CQ5 Content Management System. • Manage web maintenance including content, flash/animation and functionality for Buick.com• Verify web content in a pre-production environment. • Identify issues in web content pertaining to content, layout and presentation. • Create and assign JIRA tickets as necessary to resolve content issues.

Maintain regular practice attendance to sharpen and retain officiating skills as a volunteer to officiate sanctioned roller derby bouts.NSO Positions Held:• Head NSO (2 years)• Scorekeeper• Scoreboard Operator• Penalty Tracker• Penalty Wrangler• Penalty Box Timer• Line Up Tracker• Jam Timer• Inside Whiteboard

The WFTDA Merch program exists to promote the WFTDA brand and make apparel and other merchandise available to skaters and fans, as well as generate revenue to support the non-profit mission and programs of the WFTDA. In addition to selling WFTDA merchandise at these event tables, WFTDA has an online store at wftda.com.Responsibilities:• Develop, supervise, and sustain a healthy committee to execute tasks and plans.• Work with Marketing Officer and other collaborators to develop annual budget projections.• Create a system for monthly reporting on sales, stock, spending, new items, and any event sales.• Monitor item sales. Adjust pricing, pull or add items, and create sales strategies to address trends.• Monitor the online store for quality presentation, stock levels, and general functionality. Work with the Marketing Officer and web developer contractor to resolve errors and update items.• Oversee stock levels and reorder as necessary.• Monitor trends, feedback, and sales to develop new items or designs.• Work with the merchandise fulfillment contractor to oversee sales at live events, such as Big 5 tournaments, sanctioned tournaments, officiating clinics, and other events: - Order stock and arrange shipping - Supply resources and materials for sales staff - Create inventory, develop sales tracking and reconciliation system - Create a system for payment tracking and reconciliation - Arrange shipment back to contractor, as well as deposit of cash and return of materials - Reconcile and report on sales, financials, and other feedback from each event• Become familiar with and assess the current process for engaging outlets for bulk sales. Create a strategy to expand that program within the legal and financial constraints of the organization.• Work with graphics and marketing on new design ideas.• Fill out quarterly QSR’s to report committee activity.

Freelance concert photographer and journalist responsible for providing the artist with professionally photographed images and well-written reviews of live performances. Assisted with publishing through WordPress, as well as configuring and modifying WordPress site & themes.

• Manage inventory and ordering new stock.• Setup and staff merchandise table at Vixen events.• Cash handling, preparing deposits, reporting to Treasurer.• Brand management and marketing of Vixens merchandise.Additional roles with Lansing’s premier women’s flat-track roller derby league:• New Media Communications: Interact with fans & sponsors via social media.• Skater: Practicing three times a week with the league, improving skills & learning strategy.• Community Service: Represent the Vixens at events while volunteering & giving back to the community.• Non-Skating Official: Maintain regular practice attendance to sharpen and retain officiating skills as a volunteer to officiate roller derby bouts; keeping score, tracking penalties, monitoring the penalty box, tabulating statistics and more.

· Provide first and second level technical support and training using email, telephone, remote desktop solutions and social media outlets.· Create multimedia content, including written instructions, graphics and screencasts to help customers to successfully use TechSmith products.· Build and maintain positive customer relationships by being the "front-line" of communication with TechSmith reflecting our commitment to our customers' needs.· Create content for and maintain RightNow knowledgebase of articles to assist customers with self-service solutions via our Website.· Provide feedback to the Product Teams about how customers are using the software and make them aware of areas that could use improvement in the user interface or documentation.· Assist QA and Development teams with isolating and documenting software bugs.· Test beta versions of software prior to release and provide feedback to the development team.· Ensure customer satisfaction and success using TechSmith products.

· Greet customers, clients and delivery persons at front desk.· Answer and direct incoming calls on multi-line phone system.· Respond to and resolve Customer Service email inquiries, including troubleshooting software key and installation errors.· Responsible for timely processing of U.S. mail, sort and distribute mail to employee mailboxes.· Handle outbound invoices to be mailed.· Provide assistance to Administration Department as needed.· Assist HR Manager with paperwork, mail and interviewing candidates.

· Provided relocation services to job candidates working with recruiters.· Interviewed candidates and Realtors to find the best match for the candidate's needs.· Researched Realtors and their specialties in the relocation industry.· Maintained detailed records of client data, job opportunities and housing needs in proprietary software system.· Maintained web database of Realtor skills and qualification

Temporary clerical and office duties

· Provide first level technical support and training via telephone in a corporate environment.· Provide resolution to software and hardware technical support queries in a timely fashion, including troubleshooting and problem resolution.· Assist customers with password resets, printer mapping and other technical concerns.· Ensure customer satisfaction while maintaining desired metrics.

· Provided relocation services to job candidates working with recruiters.· Interviewed candidates and Realtors to find the best match for the candidate's needs.· Researched Realtors and their specialties in the relocation industry.· Maintained detailed records of client data, job opportunities and housing needs in proprietary software system.· Updated web database of Realtor skills and qualification