Kate Upton Email & Phone Number

• Significantly improved network membership, conference participation and balance sheet
• Emphasized importance of Program Planning Committee role in semi-annual national conference planning; voluntary committee member participation is now consistent and enthusiastic
• Redesigned www.gpin.org website to include searchable databases and archives, as well as an interactive forum, to enhance networking among member groups
• Revamped email Q&A process from virtually no participation to one of the most popular GPIN networking venues
• With leaders of several member groups, directed the development and data benchmarking of national composite quality measures in three clinical areas
• Report to the GPIN Steering Committee, comprised of physician group leaders across the nationDec 2000 – Jun 2009 (part-time): Henry Ford Medical Group Primary Care Culture and Process Redesign Agent

• Managed support staff and operations of seventy-five provider multispecialty group and thirty additional primary care providers, located in seventeen practice locations
• Communicated a standardized compensation plan to all physicians in the region, despite several pre-existing contracts that exceeded the new plan benefits
• Facilitated $5.5 million renovation of two largest facilities
• Developed operations management team of all physician, administrative and nursing leaders to implement quality, access, and revenue cycle improvement initiatives
• Reported for one year to Hunter Group executive, during DMC turnaround engagement
• Divested practices not meeting financial targets, including several transitions to private practice

• Managed over 100 support staff in the outpatient clinic, laboratory, and research and education programs of senior staff, residents, fellows and medical students
• Assisted Chairpersons with negotiating and managing contracts with outside institutions, including development of the residency and subspecialty programs with St. Joseph Mercy Hospital-Pontiac, and the Child Health.
• Managed capital, operations, research budgets and strategic planning and implementation with Chairpersons
• Appointed member of HFMG Senior Management Team as the Quality Improvement Coach, April 1994
• Developed team of leaders across 15 HFMG Ob/Gyn clinics to standardize and improve processes
• Initiated and facilitated team to develop comprehensive obstetrical care programApr 1991 – Oct 1993 Administrative Manager II, Departments of Obstetrics & Gynecology and Pediatrics Mar 1990 – Apr 1991 Administrative.

• Awarded Industrial Sales 1986 Rookie of the Year
• Generated strategic plans for markets in the New England/Upstate New York territory
• Promoted from Associate Sales Representative in 1986
• Completed comprehensive sales training program, Summer 1985

Mba, Health Services Management, Marketing, Organizational Behavior

Activities and Societies: • Member of Business with a Heart, MacEachern Association, Class Gift Executive Committee, Participant in.

Ba, Marketing, Finance, Accounting

Activities and Societies: Tower Guard, Beta Gamma Sigma• GPA 3.9/4.0, Dean's List, graduated with highest honors

Diploma, College Preparatory

Activities and Societies: National Honor Society, Crew Chief - McDonald's Corporation• Graduated Summa Cum Laude