Kate Van Nortwick Email & Phone Number

Vancouver, WA, US

Vancouver, Washington, United States

Vancouver, Washington, United States

Portland, Oregon Area

Vancouver, WA

Responsible for filling the General Manager or any other managerial role deemed necessary to support and improve the hotel operational and sales activities for a portfolio of hotels.

Hillsboro, OR

• Overseeing the financial, sales, and operational aspects of a successful, high functioning 106 studio suite hotel.
• Responsible for an annual revenue budget of $4.5 million. Exceeded revenue goals by 500K+ in 2013, with an NOI of 48.4%.
• In 3.5 years, increased hotel value 50%. Hotel garnered a price of $226K per key in a $24 million hotel sale.
• Grew gross operating profit $1,001,424 year over year (2010/2011), with a NOI of 43.3% and $436,905 year over year (2011/2012), with a NOI of 46.1%.
• Reduced staff by 25% and labor by over $40,000 year over year in 2012.
• Received Gold hotel (2010) and Silver hotel (2011 & 2012) recognition for being in the top 10 to 20% for the brand in market share, guest service and quality assurance inspections.

Hillsboro, OR

• Overseeing the financial and operational aspects of a successful, high functioning 106 studio suite hotel.
• Responsible for a staff of 29 associates, including 3 department managers.
• Highest overall guest satisfaction, 96.4%, since the hotel opened in 2004.

Hillsboro, OR

• Responsible for identifying new business opportunities, further penetrating existing accounts resulting in impressive revenue and market share growth.
• Responsible for generating over $19 million in room revenue in 6 years for a 106 room hotel.
• Grew revenue per available room, since the hotel opened in 2004, an average of 21.7% per year.
• Recognized as the 2007 National Sales Leader of the Year for Marriott SpringHill Suites brand.
• InnSight HMG Manager of the Quarter for 2Q2007 and 4Q2008.
• Developed and implemented highly effective and creative sales blitz’s with associate involvement.

Portland, OR

• Uncovered revenue opportunities within the medical market, making it one of the top five revenue generators for a 258 suite hotel.
• In one year generated over $500K in room revenue from the medical market.
• Exceeding consistently weekly appointment and telemarketing call goals.
• Leading tours of the hotel and banquet facilities; entertaining qualified potential clients in accordance of hotel policies and procedures.
• Assisting the Director of Sales with the implementation and achievement of the Sales Marketing plan.

Hillsboro, OR

• Handled the day-to-day functions of the front office and breakfast bar for a 136 studio suite hotel.
• Recruiting, hiring, training, and retaining front desk, night audit and breakfast bar associates. Retained 60% of my associates in excess of 2 years.
• Developing monthly training items to foster development and cross training with other departments. All associates were cross trained in every department.
• Collected over $220K in “uncollectible” revenue from one account without writing off any revenue.

Hillsboro, OR

• Maintenance department coverage and leadership.
• Volunteered to provide department coverage and leadership for 4 months, while the “Chief of Maintenance” was on extended medical leave.
• Maintaining the upkeep of the hotel to a high standard during my four month tenure. Earned a 94% on the Marriott quality assurance inspection.

Hillsboro, OR

• Seized the opportunity to take on the added responsibility of General Manager during the General Manager’s maternity leave.
• Oversaw successfully the operational functions during one of the largest downturns in the economy for the travel industry.

Hillsboro, OR

• Worked closely with the General Manager and entire sales team to promote and sell guest rooms and meeting facilities.
• Negotiating group room rates, meeting room rental, function space and hotel services with the approved booking guidelines
• Building and maintain mini hotel room blocks in property management reservation system.
• Developing and maintaining frequent stay program.
• Responsible for planning, implementing and hosting evening guest socials three nights per week.