Director Of Community Relations
CurrentAs the Director of Community Relations for the Martin Luther Campus of Ebenezer in Bloomington, I'm responsible for leading the community relations program for senior living and housing services. My work involves collaborating with both internal and external partners to develop growth opportunities for the non-profit, whilst ensuring brand alignment. I'm also responsible for managing special events, from ideation to post-event follow-up, utilizing my attention to detail and passion for service. With my expertise in compiling data, preparing reports, and presenting recommendations, I'm able to make a major impact on our programs. I'm dedicated to continuously improving relationships with the people we serve and effectively responding to client, regulator, staff, and leadership inquiries with a sense of urgency and accuracy.Results in this role include:• Supports sales and marketing to drive satisfaction of existing and potential customers. • Designs, coordinates, and performs all follow-up on events for residents, community, and staff. • Transformed the volunteer program to create clarity in expectations and facilitate recognitions. • Produces, edits, schedules, and improves content across platforms including digital and social. • Creates and distributes thought leadership content to add value to the customer interactions. • Utilizes the sales and marketing technology to document and automate follow-ups with customers. • Fills in wherever needed in the operations through a period of rapid change to maintain resident safety and communications of protocols to families and providers to ensure trust in the processes.