Kate Wells Email and Phone Number

Accounts PayableAccounts ReceivableCIBO EspressoBank ReconciliationsCash Flow Data EntryCash Variance monitoringCorporate Credit Card Reconciliations Expense Claim review & payments

7 week contract

Processing Books ready for distribution (security tags, binding, covering), design and preparation of displays in library and main office, assist with fundraising events, examination filing, and general administration tasks as requested by the teaching faculty

Weekly processing of student banking deposits, and balancing of funds deposited and cash received.Assisting with fundraising events

Manage stock of 108,000 EFTPOS terminals with a Net Book value of approximately $30m, an Annual budget for stock ordering and management of around $15m-$20m & Communications Networks costs of approximately $5m per annumMy responsibility was to manage the relationship between Merchant Services and the 3rd party vendors (Logistics, Stationery, Telecommunication Companies, EFTPOS terminal suppliers). Improving the operating model and ensure each vendor was working within the terms of their contracts was paramount to my success. Successfully implemented a processes that identified billing inconsistencies, saving the company $382k. As a result of operating investigations, I evaluated and assisted in implementing a telecommunication payment platform move which saved a further $50k per month.

In this role I was responsible for 5 full time staff & support of over 2200 ATM’s, over 90,000 POS Terminals and over 1000 eGate (online) Merchants Australia Wide.I successfully marketed my team to the company by preparing and delivering a presentation detailing the responsibilities of the EFTPOS and ATM operations Team and how the team could assist the different divisions of the business. This resulted in the team becoming highly desirable to assist with major initiatives and some team members are still highly respected in the industry.

Successfully documented 35 processes in 3 months for EFTPOS & ATM Operations Team by gaining the trust of staff to share their knowledge. I documented and tested each process for its accuracy before submitting it for use, enabling the team to use the documents for training purposes, creating greater efficiencies and minimizing intellectual risk.

Successfully established a staff capacity model for a service desk consisting of approximately 80 staff to enable them to delivery on Service Level Agreements by becoming an expert user of the product, writing procedures, and training the Management Team & Team Leaders on how to use the product. Established an important process for ‘Vital Records’ as part of a Business Continuity Program by determining what were the crucial documents staff would require in the event of a major disruption to service resulting in the business being able to continue to operate if they had no access to the online system or access to their main office building.

Successfully stepped up into a Management Role for 3 months. During this time met all my objectives as well as performing a complete Audit of all Communication Lines being billed to ANZ. All lines were validated by each Business Unit ensuring that they were only paying for the lines for their business.Successfully understanding the complex nature of the communication networks used for running the ATM and EFTPOS Business as well the Branch Network by drawing up network diagrams for each new network connection in order to allocate services when a new branch, ATM or EFTPOS system was required.

EFT Processing Officer, EFT Sales Coordinator & EFT Input OfficerApproving orders of New EFTPOS requests.Quality control of data entered into system. Monthly preparation of Sales Commissions for consultantsData Entry for all new EFTPOS Merchants signed up. FilingOrdering, receipt and distribution of Merchant Cards