Digital Strategy And Products Manager
Current• Team Management: Leads a team of 20+ professionals responsible for product strategy, design, development, and customer service that delivers a digital product with a net promoter score of 60 (up from 7 in early 2022).• Results/Outcomes Driven: Drives for key results including achieving a 550% increase in annual revenue and 300% increase in customers in the first two years of the product being commercialized. Achieved these results while decreasing headcount needed in customers service through digitally transforming how we worked with customers.• Strategy Led: Responsible for product vision, where to play / how to win, pricing and offer development. • Customer Focused: Compiles and evaluates research on the unmet market needs, strategic fit, and customer sentiment. • Global Commercialization: Responsible for the commercialization of the product globally in 88 different countries. This requires working with international finance and tax departments.• Executive Leadership: Works closely with executive leadership and to propose new product innovation, new value opportunities, and strategic alignment with business objectives.• Functional Collaboration: Works closely with cross-functional partners in finance, marketing, treasury and sales to transform how we execute and achieve valuable results.