Alison Mitchell
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Alison Mitchell Email & Phone Number

Location: Belfast, Northern Ireland, United Kingdom 7 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
.
Location
Belfast, Northern Ireland, United Kingdom
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Who is Alison Mitchell? Overview

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Quick answer

Alison Mitchell is listed as . at Ocorian, a company with 963 employees, based in Belfast, Northern Ireland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alison Mitchell.

Alison Mitchell previously worked as Service Desk Manager at Ocorian and Service Desk Project Lead at Forsyth Barr Limited. Alison Mitchell holds Bachelor Of Health Sciences from University Of Otago.

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Email format at Ocorian

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Ocorian

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Profile bio

About Alison Mitchell

Alison Mitchell is a . at Ocorian.

Current workplace

Alison Mitchell's current company

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Ocorian
Ocorian
.
st helier, jersey
Website
Employees
963
AeroLeads page
7 roles

Alison Mitchell work experience

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Service Desk Manager

Current

Belfast

Jul 2024 - Present

Service Desk Project Lead

Dunedin, Otago, New Zealand

  • Contracting in a Service Desk Project Lead role, working on creating, coordinating, streamlining, and cementing SOPs, self-service support, knowledgebase content, and training documentation, and creating and improving.
  • Designed and implemented new shift activity schedule resulting in improved coverage of contact pathways, and improved call logging and processing
  • Overhauled the incident/request categorisation system, solo, including a full run in a test environment and full documentation of the change process: o designing and creating a new categorisation tree including.
May 2023 - Dec 2023

Ms Engineer (L2) – Primary Client: Otago Regional Council

Dunedin, Otago, New Zealand

  • Primary L2 Desktop Support for 300+ staff across 5 office locations plus remote staff
  • Maintaining availability and smooth running of hardware resources and services, including Microsoft Windows PC builds and redeployments
  • Managing user accounts and devices using ADUC, Azure AD, MEM, and SCCM/MECM
  • Coaching Service Desk and L1 teams for technical and behavioural skills
  • Assisting L2 & L3 engineers with Intune, Azure AD, and Azure App functionality and troubleshooting
  • Creating, maintaining, reviewing, and improving ORC staff technical documentation
Sep 2022 - May 2023

It Systems Engineer And Technical Support

New Zealand

  • Primary Desktop Support for Dunedin site of 200+ staff, both Windows and macOS
  • Collaboration on the transition to Jira Service Management and Confluence project; writing initial draft of then collaborating on a new categorisation map, fully reviewing (copyediting) the initial agent documentation.
  • Carrying out a Dunedin site-wide upgrade of Windows 7 devices to Windows 10, including establishing individual user or use (e.g., appliance testing) requirements, procurement, and providing individualised set ups.
  • Managing user accounts and devices using ADUC, Azure AD, and Microsoft Intune
May 2021 - Sep 2022

Senior Customer Service Representative, It

IT specialist within the AskOtago support services center, providing tier 1 and 2 IT support, assisting with and providing 1 on 1 training of new staff, planning, development and implementation of training programme and training material production and review, business process improvement, knowledgebase material creation and revision, composition of.

Jun 2018 - May 2021

Ict Support Technician

Wellington, Wellington Region, New Zealand

Desktop support technician at the Wellington campus of the University of Otago, within a small, dedicated comprehensive IT and AV Support team, supporting several hundred staff and students.

Feb 2018 - May 2018

Information Technology Service Desk

Initially brought in at the recommendation of the Student IT Senior manager to oversee and standardise the process for discontinuation of legacy email accounts, including assisting ex-staff transitioning during the first mass disabling of 45,000 accounts; on completion of this I transitioned into working within the Service Desk team in a more traditional.

Nov 2016 - Jan 2018
Team & coworkers

Colleagues at Ocorian

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2 education records

Alison Mitchell education

Bachelor Of Health Sciences

Focusing on the involvement of medical laboratories and testing in public health. Completed projects to implement new protocols and.

Bachelor Of Biomedical Science, Infection And Immunity

An interdisciplinary degree where I gained an in-depth knowledge of the immune system: how it develops, how it functions, its role in.

FAQ

Frequently asked questions about Alison Mitchell

Quick answers generated from the profile data available on this page.

What company does Alison Mitchell work for?

Alison Mitchell works for Ocorian.

What is Alison Mitchell's role at Ocorian?

Alison Mitchell is listed as . at Ocorian.

Where is Alison Mitchell based?

Alison Mitchell is based in Belfast, Northern Ireland, United Kingdom while working with Ocorian.

What companies has Alison Mitchell worked for?

Alison Mitchell has worked for Ocorian, Forsyth Barr Limited, Ntt Ltd., Fisher & Paykel Appliances, and University Of Otago.

Who are Alison Mitchell's colleagues at Ocorian?

Alison Mitchell's colleagues at Ocorian include Krystel Stoffel, Vaishali Sohatee, Rachel Rushton, Leenesha Kaunhye, and Tian Peralto Levers.

How can I contact Alison Mitchell?

You can use AeroLeads to view verified contact signals for Alison Mitchell at Ocorian, including work email, phone, and LinkedIn data when available.

What schools did Alison Mitchell attend?

Alison Mitchell holds Bachelor Of Health Sciences from University Of Otago.

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