As a forward-looking leader with broad cross-disciplinary expertise, I continually improve bank operations and NII through strategic initiatives that attract new customers and elevate their experience, fostering retention and loyalty that directly impacts the bottom line:➙ Multi-B$ revenue impact and market share expansion. ➙ Units 130% YTD. ➙ Retained key customers with 102% YTD in lending and investing. I understand each interaction holds the opportunity for connection and continuity, well beyond the initial encounter. As such, I pride myself on many long-term, fruitful relationships and partnerships: ➙ Increased referrals with strategic partners +170%. ➙ Client experience scores are up 102% YTD. ➙ #1 in employee experience scores, beating both district and regional averages by .4 and .2 points respectively. Comfortable in high-visibility, high-impact roles, I advance positive change by assessing the market and competitive landscape, carefully adjusting pricing and product/service offerings while adopting emerging technologies and tools that improve customer experience and streamline operations. ________________________I am open to new ideas and sharing professional conversation. Let’s talk about:Financial Services ∙ Business + Personal Banking ∙ Investments ∙ Mutual Funds ∙ Securities ∙ Credit ∙ Risk ∙ Sales ∙ New Client Acquisition ∙ Relationship Management ∙ Financial Analysis ∙ Customer Experience ∙ Strategic Planning ∙ Product Management ∙ Project Management ∙ Pricing ∙ Multichannel Engagement ∙ Compliance ∙ Revenue Growth ∙ Market Share ExpansionCoaching ∙ Mentoring ∙ Diversity ∙ Empowering Women