Deputy Branch Manager
CurrentAs Deputy Branch Manager of Bettys York, I am responsible for ensuring the team work together to delight our customers, in an environment that is safe, clean and that they are proud of. I largely hold Governance, particularly Health and Safety as I am a practical, process and rules driven person, and the training of Duty Managers. I am also the unofficial IT support for Bettys York!• Responsible for managing a large team of 26 managers and 150+ team members.• Involvement in setting sales and labour budgets for various departments.• Motivating the team to drive sales and profit.• Holding the Health and Safety audit and showing diligence and foresight in all aspects of safety within the branch. Designing and implementing refresher training for the other managers around aspects of Health and Safety and Fire Safety.• Was the Branch SME for delivering the Customer Data workstream of the GDPR project, which came into force in May 2018. • Demonstrates exceptional attention to detail in all aspects of my role.• People management, including SMRs, investigations and disciplinaries, and dealing with any people issues in as supportive, fair and timely fashion.• Building strong relationships across the business.• Undertakes a variety of office tasks, using extensive and confident knowledge of IT systems to analyse the Branch performance and report on aspects such as P&L. • Excellent knowledge of Microsoft Excel – used conditional formatting to create a RAG spreadsheet that monitors staff absence and alerts the management team prior to review, which has seen absence costs fall dramatically YoY.• Championing ‘Near Miss’ reporting culture in line with Health and Safety.• Involved in Food Safety Audits and ensuring that the team are following the proper procedures.• Have helped to support the Charity Team for the past 7 years, raising thousands of pounds for different charities each year
