I am providing my services to long-time employer, HealthForce Partners.

Smooth new customer account hand off between sales and customer service. Align and communicate with sales, to ensure customers are an ideal fit. Set up and onboard new customers by designing project implementation plans. Provide end user training, consultative guidance, and provide technical support. Manage retention and drive renewals. Customer base varies in size from Enterprise to very small business.Consult with customer leadership and end-users on how to get the most value out of HealthForce products and service suites. Help customers document job specific demands and conditions - create a foundation for ADA compliant medical clearances, or OSHA medical surveillance programs. Provide and interpret customer reports. Build customer relationships through a consultative and strategic approach. Proactively engage customers and work closely with accounts. Consult in areas of HR compliance regarding our solutions as they relate to best practices in EEOC, ADA accommodation and HIPAA. Advise in areas of compliance per OSHA regulations surrounding Surveillance Exams, Respiratory Protection, Hearing Conservation and Drug & Alcohol screening. Engage occupational health specialists to deliver results quickly. Sanitize communications between health specialists and customers so that protected employee health information remains so.Identify product gaps and service areas to improve upon based on customer feedback. Respond to customer feedback and manage reports of bugs, feature requests, & manage any workarounds to resolution.Partner and strategize with the Product and Development leaders to influence the product roadmap, onboarding, and protocols for services. Troubleshoot software issues, coordinate testing of updated software, create documentation of software use. Work with Product and Development team to open, resolve, test, and close software development tickets.

Analyst role for Ceridian Dayforce HCM implementation (replacing JDE 9.0). Key member of Human Resources, Workforce Management and Recruiting solution. Participating member of Payroll and Benefits implementation.Supervise four HR Coordinators, supporting HR functions throughout Alaska and the Lower 48 production plants and distribution centers. Develop individual goals by setting regular meetings and regular coaching sessions with reports. Utilize philosophy of Preview/Review for team management.Launched a Mitel automated call distribution system. Compiled metrics to determine staffing needs during high volume call periods. Transformed HR from a department difficult to connect with, to one where calls were consistently answered within goal time frames.Oversee Trident’s Applicant Tracking System (Kronos Talent Acquisition v.9) by developing positive relationships with Business Partners as the System Administrator. Create appropriate pre-employment assessments built into the ATS. Oversee hiring processes and workflows in the Talent Acquisition system. Work with Criminal Background and Drug Screen Business Partner, WOTC tax credit and I-9 Business Partner to ensure quickest and most affordable processes to hire the most qualified applicants. Ensure integrations function as expected, troubleshooting areas needing improvement.Analyze and report on OFCCP, EEO-1, Veterans hiring data and other government reports as necessary by building Excel spreadsheets and pivot tables.Oversee the audit and re-organization of thousands of paper I-9's, as well as their conversion to digital records. Company I-9 and E-Verify compliance expert.Oversee the conversion of hundreds of paper employee files to electronic files using Hyland OnBase.Manage company-wide drug testing programs and act as company DER. Successfully brought company through a DOT-US Coast Guard audit of our program in 2015.

Led and developed the on-board crew orientation and training program. Designed and implemented learning outcomes for three day orientation program, two week shadow training period, and one day follow-up for new vessel employees. Tracked and communicated learning progress of new employees with Managers regarding training needs of new employees. Train-the-Trainer Lead. Train new captains and the on-board crew in the following functions: On board Customer Service - Tour Guide, Public Speaking, Bar Service; Vessel Safety - navigation and vessel control, Deckhand and Safety skills, and Emergency response skills.Sourced applicants, recruited, interviewed and extend job offers to new hires. Processed new hires, tracking onboarding process. Completed, maintained and audited I-9 records.OSHA/WISHA and L&I safety compliance contact for employees and managers, including 300 and 301A reports. Designed and implemented first-ever formal OSHA safety training for the company.Coordinated DOT drug testing and company drug testing programs. Responded to requests for sea time letters. Managed and coordinated Transportation Benefits Program. Managed unemployment claims and unemployment process. Organized employee morale events- picnics, parties, etc. Coordinated Company and HR newsletters with MailChimp. Developed and implement 360 review surveys using Survey Monkey.Worked with Managers to Update Employee Handbooks and Training Manuals. Created job descriptions, job hazard analysis and job questionnaires. Tracked eligibility and enrolled employees in benefits plans, including voluntary benefits, FMLA and COBRA. Made contacts with outside vendors for voluntary benefits or business relationship benefits (i.e. gym memberships, Zipcar, fruit and veggie delivery).

Navigated tour boats through Seattle's waterways and supervised all on-board crew. Master of the vessel and in charge of safety and security of the vessel and passengers. Excellent public speaking and clear communications skills.Used multi tasking and decision making skills to supervise vessel crew, and up to 200 passengers, while operating tour boats as a licensed Captain. Worked under no direct management, adapting to varying situations throughout the day. Experienced mechanical failures, responded responsibly and calmly to fires, vessels in distress and passenger injuries.

Took on the role as sole HR person for the business, while Director was on leave. Successfully executed HR Admin tasks, drove the boats once a week, and ensured the HR department remained ahead of the game.Audited and updated I-9 compliance system and employee files. Administered transportation program and moved from voucher to electronic card system to improve convenience for employees. Coordinated Peer Reviews for Guest Services Department and Vessel Division.

Vessel Customer Service skills in areas of public speaking and providing beverage service to guests. As Deckhand, directly involved in vessel safety: deck handing skills, navigation and vessel control, emergency responses. As a Bosun, ordering stock and responsible for cleanliness and quality of the vessel as a product. Served as Guest Services Representative shoreside, in phone and face to face interactions.As an on-shore Guest Services Representative, answered and routed incoming telephone calls. Engaged in Live Chat discussion with customers. Took phone and email reservations, selling additional products and built excitement for the cruise. Provided face to face customer service by ticketing guests, pulling boarding passes and photographing guests before the cruise.

AmeriCorps National Service - Assigned to serve for Literacy*AmeriCorps of Seattle/King County. This was a volunteer postion, 40 hours per week, for one year.Inaugural Speaker's Bureau Coordinator for a consortium of non-profit agencies, responsible for designing the program. Recruited students enrolled in English-as-a-Second-Language classes and Adult Basic Education Classes to become members of the Speakers Bureau. Provided adult learners training in public speaking, and booked venues to speak about their experiences in free education courses in order to boost class enrollment.Instructional assistant at North Seattle Community College - English as a Second Language, Adult Basic Education, and Computer Literacy skills.