Kath Irwin Email & Phone Number

Experienced Team Manager for over 20 years starting as a customer service advisor at npower after fifteen months progressed to a customer accounts manager, three month later became a team manager, developing, coaching, and motivating a team ranging from 10-17 team members. The majority of those years were in a complaints arena, specialising in escalations to third parties such as Offgem. A proven track record of success in leading teams and managing people through change, implementing and instilling the needs of the customer while balancing the needs of the business.I am personable, approachable, with a positive attitude, an enthusiasm for driving process efficiency, and promoting business requirements.