Kathleen P. Email & Phone Number

Cebu City, PH

- Conduct thorough inspections of Shopify websites to ensure they meet established quality standards and specifications.- Implement and enforce quality control processes and procedures throughout the development process.- Maintain detailed records of inspection results. Complete inspection reports and documentation in accordance with established.

- Develop project plans outlining tasks, timelines, and resource requirements.- Define project scope, goals, and deliverables.- Create and maintain a project schedule.- Delegate tasks and responsibilities to team members.- Communicate project objectives, status, and expectations to team members and stakeholders.- Conduct regular project meetings to discuss.

- Provide leadership and direction to the support administrator team, ensuring a cohesive and motivated workforce.- Oversee the performance of support administrators, conducting performance reviews, and setting performance improvement goals.- Handle escalated technical issues, guiding support administrators in effective problem-solving and resolution..

- Provide technical support to end-users, diagnosing hardware and software issues.- Utilize ticketing systems to log, track, and prioritize support requests, ensuring timely resolution.- Communicate effectively with end-users to gather information about technical issues and provide clear instructions and solutions.- Provide remote support to users.

Cebu, Philippines

- Provide assistance to users, addressing inquiries, issues, and service requests through various channels (email, phone, chat).- Utilize ticketing systems to log, track, and prioritize support requests, ensuring timely resolution.- Serve as a liaison between users and technical support teams, ensuring clear communication and understanding of issues..

- Coordinate all aspects of book projects, including manuscript acquisition, editing, design, production, and distribution.- Communicate with authors, agents, and contributors throughout the publishing process, addressing queries and providing updates.

- Assist in the development, documentation, and improvement of operational processes and procedures.- Generate and present reports on operational metrics.- Collaborate with various departments to ensure smooth cross-functional operations.- Address and resolve operational issues in a timely and effective manner.- Ensure operational activities comply with.

- Provide technical assistance and support to customers via phone.- Identify and diagnose technical issues reported by customers, asking relevant questions to gather information.- Work to resolve technical problems through effective troubleshooting, providing step-by-step instructions, and guiding customers to a resolution.- Escalate complex or unresolved.