- Development of the ilavoro brand- Establishment and maintenance of social media channels- Content creation for the website of ilavoro- Process definition of operations at ilavoro- Creation of analyzes and reports for applicant management- Process optimization in the area of ​​accounting and personnel management- Analysis of incoming application documents and further processing for the customer- Conducting job interviews- Acquisition of B2B customers and… Show more - Development of the ilavoro brand- Establishment and maintenance of social media channels- Content creation for the website of ilavoro- Process definition of operations at ilavoro- Creation of analyzes and reports for applicant management- Process optimization in the area of ​​accounting and personnel management- Analysis of incoming application documents and further processing for the customer- Conducting job interviews- Acquisition of B2B customers and negotiation Show less

- Individual customer advice on the travel request- Planning the travel routes with a given budget- Visualization of the planned travel route- Presentation and sales talk with the customer

- Customer service in the internal sales department- Advising customers on current products- Analysis of problems and development of solutions- Planning and creating the newsletter- Participation in trade fair events- Evaluation of sales activities- Creation of training videos

- Leadership of international employees and mini jobbers- Introduction and creation of new processing specifications- Editing escalation issues and requests- Test procedures in the applications and documentation- Analysis of different user behavior and documentation and development measures

Service Partner Management & Customer Service National and International:- Leader of a team- Care and evaluation of apprentices in the department- Supervision and specification for the breakdown processing of national and international customers- Creation of contributions / circular letters for internal and external communication- Budget planning and supervision on the departmentService Partner Management:- Control and support of service partners national-… Show more Service Partner Management & Customer Service National and International:- Leader of a team- Care and evaluation of apprentices in the department- Supervision and specification for the breakdown processing of national and international customers- Creation of contributions / circular letters for internal and external communication- Budget planning and supervision on the departmentService Partner Management:- Control and support of service partners national- Regular monitoring of target agreements (KPI)- Assessment and supervision of the application process of service partners- Negotiations, conclusion and examination of contracts- Monitoring of CI specifications- Control of district managers in the field- Observation and analysis of the industry Customer service national/international:- Monitoring incoming customer queries- Regular analysis of complaints- Cross-departmental recommendations on process adjustments- intervention in escalation cases- Development of solution processes Projects:- Digitalised handling of breakdown cases to shorten process times- Development of new internal company processes- Development of new and simplified processes for the service partners- Organization and implementation of training courses nationwide for the servicepartner- Transfer of new processes to the line- Process optimisation in customer service and increase of the customer satisfaction- Prevention of future breakdowns through breakdown prevention using telematics data Show less

Service Partner Management & Customer Service national and international:- Care and evaluation of apprentices in the department- Supervision and specification for the breakdown processing of national customers- Creation of contributions / circular letters for internal and external communicationService Partner Management:- Control and support of service partners national- Regular monitoring of target agreements (KPI)- Negotiations, conclusion and examination of… Show more Service Partner Management & Customer Service national and international:- Care and evaluation of apprentices in the department- Supervision and specification for the breakdown processing of national customers- Creation of contributions / circular letters for internal and external communicationService Partner Management:- Control and support of service partners national- Regular monitoring of target agreements (KPI)- Negotiations, conclusion and examination of contracts- Monitoring of CI specifications Customer service national/international:- Monitoring incoming customer queries- Regular analysis of complaints- intervention in escalation cases Show less