»facilitating two global teams to efficient delivery and high performance with responsibilities for Configuration, System Management, Integrations, Audits and Inspections, Vault eTMF, CTMS, and Veeva CDMS platform availability. »Supporting team in managing transparent product backlog, minimizing and visualizing handoffs and dependencies, and increasing understanding of agile tools (AzureDevops) methods, e.g. relative estimation, refinement and behaviour. »supporting ART Leadership in Team Design and onboarding new team members including PO to agile ways of working.

Responsibilities included:» driving the roadmap of development of Chatbot builder Amplify. » uncovering and capturing software requirements into transparent Product Backlog (Jira). » Prioritization of Features, facilitate refinement, set clear product vision and implement OKRs. » leading, mentoring and advising the development team consisting of engineers and UX designers. » planning and designing release plans. » Leading the SCRUM framework and managing product backlog.

Responsibilities included: » Leading the scrum process for internal new product development and the digital content management platform, Activator. A platform integrated with Veeva Vault for multichannel content creation in Pharma.» Collaborating with Product team to help translate requirements into stories.» Work with QA and Product Delivery to help ensure work can be tested and released on time.

Acted as 𝐈𝐓 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐟𝐨𝐫 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐏𝐡𝐚𝐫𝐦𝐚 𝐚𝐧𝐝 𝐥𝐢𝐟𝐞 𝐬𝐜𝐢𝐞𝐧𝐜𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲. Responsibilities included:» Leading development of multiple digital marketing solutions across Pharma and life science industry such as websites (DX8/Site Studio), eDetailers, Chatbot and IVAs.» Working with senior external and internal stakeholders to provide project status, solve day to day blockers and issues to deliver the desired solution within agreed budget and timeframe.»Building trustfull and confident Client relationships. » Leading the project team as a project manager to deliver solutions successfully. This involves planing and prioritising team's day-to-day activities as well as resource management.» Tight coordination with development team to define requirements and acceptance criteria.» Scoping of projects which includes identifying risks, assumptions, estimating efforts and costs.

Responsibilities included: » Created and released music recessions, interviews and articles in English (WordPress) for > 2,700 monthly readers.» Maintained and established contacts, as well as coordinated and communicated with musicians, management and concert organisers.» Managed social media channels including content creation and maintenance of the accounts.

Responsibilities included: » Acted as Project Management support in implementing new customer service software DIXA. Supporting and helping train new team members.» Created trusting and long-term relationships with potential and existing customers, and actively seeking sales opportunities. Successful completion of the four largest orders.» Coopered with IT, Marketing, and Product Manager to ensure customers' needs are translated into technical requirements for quality improvement.» Identified bottlenecks from order to delivery, and to seek new sales opportunities.» Acted as a central point of contact for German, Spanish and international customers via telephone, E-Mail, and Facebook using Help Desk Software Zendesk and DIXA.

» Marketing and PR: Search Engine Optimisation, Search Engine Marketing, andSocial Media Marketing.» Customer Success: Act as a central point of contact for German, English andSpanish customers B2C and B2B.

» Search Engine Optimisation, Search Engine Marketing, and Social Media Marketing.» Improving website in Wordpress including content creation.» Research of potential new customers for new customer acquisition.