Katharina Lehmann Email & Phone Number

Berne, Switzerland

Bern, Berne, Switzerland

Bern Area, Switzerland

Neuenegg, Bern

Back at software development, at Pharmatic I have been charged with analysing and improving an internally developped ERP application for pharmacies. The application aims to facilitate business-specific workflows, and covers the standard areas of ERPs, ranging from stock information and availability requests, up to directly invoicing the sale. A major focus were the processes concerning commands for the pharmacies' clients, as well as general process documentation.

Bern Area, Switzerland

As an IT Consultant at Antaes I also worked in the pre-sales area, to help developing Antaes' presence in the german-speaking areas of Switzerland.

Région De Berne, Suisse

As my first mission for Antaes Consulting, I joined the project team to facilitate the roll out of UCC (unified communication and collaboration/ Skype for Business) in the Swiss Customs organisation in Bern's city centre, enjoying to work both in French as well as in German. My tasks include troubleshooting, communication, documentation, in a context of HERMES project methodology and in close cooperation with the BIT.

St. Priest, Near Lyon/ France

In Jacquet Metal Services' headquarter near Lyon, I worked as a versatile Business Analyst/ IT consultant.This entailed a close cooperation with both the end/key users of the application in other countries, and the internal development team. I helped advancing the software development of the in house-ERP by:- translating the needs and requirements of the users into the requirement specifications for development,- testing the results,- helping the key users in other countries to carry out the testing in a structured way, - carry out and accompany work sessions with key users to complete their training on the ERP; and- parameterise the ERP for new clients.

Limonest

As a first job upon my arrival in France, I worked as assistant for German vehicle drivers travelling in France, needing breakdown services, advice or simply help to communicate in strained situations.

Amsterdam Area, Netherlands

As functional owner of the company's flagship web application, my main tasks were* Release Management -- set, communicate, apply release schedule; manage change requests; coordinate deployments internally and with key customer contacts* Functional Analysis -- Analyse business needs, identify problems and propose solutions; translate business requirements into functional specifications; create, review, and maintain functional support documentation* Manage Testing -- Validate implemented solution against specifications; ensure further work in resolving new and regression bugs; collaborate with project management to ensure project deliverables and time lines were met* Day to day operations -- Assist in operational support and implementation projects as functional expert; provide consultancy to internal and external clients; manage innovations, updates, modifications; act as escalation point and serious incident coordinator for the client

Amsterdam Area, Netherlands

Overall responsibility for all applications used by UK/ Ireland client:* Resolving issues around the applications, both in software as well as in processes around the applications; * testing new applications and reports; * applying configuration and translation changes, etc.; * providing overall support internally as well as to client about usage of processes and applications.

Amsterdam Area, Netherlands

* Understand, analyse, and resolve German and English customer requests via e-mail and telephone, with high quality and speed* provide product feedback* help innovating support processes

Maarssen, Netherlands

Initially hired to set up a new, international 24/7 helpdesk, eventually working as technical agent resolving customer inquiries, and editing and updating email templates.

Cas It Architecture, Information Technology

Cas Requirements Engineering, Business Analysis

Master Degree In Social Sciences -- Diplom Sozialwissenschaften, Social Sciences

Sociology/ Psychological Studies/ Political Sciences/ Anthropology

Academic Year at the New School for Social Research in down-town Manhattan, learning about Anglo-Saxon academic writing, American.

Bachelor Degree In Social Sciences -- Vordiplom Sozialwissenschaften, Sociology And Political Sciences

Activities and Societies: Student's representative committees, co-founder and contributor to Cavete, Social sciences student paper.