- Connecting people and their homes - Advising and supporting my customers in their real estate projects in the Nice Area- Facilitating contacts and projects for my foreign customers seeking to purchase real estate in the French Riviera

- Digital sales of sport events' tickets- Knowing the product in and out- Managing the team - Monitoring KPIs and driving the team towards results- Acting Product Manager - defining user needs, requirements' gathering, priorization, collaboration with development, product support documentation, testing, delivery- Supervising product related legal matters (contracts, add-ons, etc)- Supporting all pre-sales activities (customer presentations when deep product knowledge is required)

- Driving operations, customer care, service implementation and customer satisfaction for our 200+ customer portfolio in the EMEA region - Creating and managing multi-cultural and multi-location teams of 15+ individuals supporting customer care, implementation and technical post sales support. Managing budgets and all related HR matters- Addressing major customer satisfaction concerns through precise action plans- Developing internal and external relationships to drive customer service improvement

- Managing a multi-cultural, multi-location team of account managers for a portfolio of 150+ customers- Driving customer satisfaction improvement throughout the region- Developing internal and external relationships to help bridge communication between customer base and corporate- Driving sales of value added services to the customer base- Driving product improvement for the customer portfolio, based on customer feedback

- Managing several key accounts in the EMEA region (including SFR, Vodafone, etc), as well as in Australia and New Zealand- Developing relationship and driving customer satisfaction- Bridging communication between headquarters and customer- Driving product improvement to increase CSAT

- Coordinating new roaming agreements (voice, CAMEL, data, SMS) with GSM operators worldwide, handling both legal and commercial aspects of the signature process- Negotiating pricing with GSM operators worldwide, more specifically T-Mobile group- Managing the relationship with GSM operators, more specifically T-Mobile group and the French West Indies