• Provided administrative and operational support as Lead House Manager at NextStep Recovery House • Promoted a welcoming, friendly, and kind environment to support clients • Recorded accurate and detailed confidential daily case notes in database

• Answered customer inquiries or questions regarding product; handled escalated customer calls • Made decisions on complex matters while maintaining patience, compassion, and empathy

Provides in-house corporate travel management services to 27.5K employees and 40.6K contractors globally.• Evaluated and created process improvement for complex international travel policies, laws, and regulations • Reconciled travel charges and invoices for visa and passport services using Concur• Coordinated daily global communication with all levels of staff through the US and globally• Consulted with and worked with outside immigration counsel for clarification on… Show more Provides in-house corporate travel management services to 27.5K employees and 40.6K contractors globally.• Evaluated and created process improvement for complex international travel policies, laws, and regulations • Reconciled travel charges and invoices for visa and passport services using Concur• Coordinated daily global communication with all levels of staff through the US and globally• Consulted with and worked with outside immigration counsel for clarification on immigration issues• Scanned, indexed, categorized, uploaded, and labeled documents and files• Collected client files and documents to be scanned, indexed, and uploaded to web-based SharePoint Show less

A renowned auction house attracting outstanding items from the US and around the world.• Gathered, coordinated, composed, and published reports on behalf of senior executives and appraisers• Assisted with invoicing/payment processing and managers with tasks/special projects as needed• Liaised on behalf of senior executives and participated in internal and external meetings, and other workgroups• Developed and maintained master calendar and coordinated meeting agendas, reminders,… Show more A renowned auction house attracting outstanding items from the US and around the world.• Gathered, coordinated, composed, and published reports on behalf of senior executives and appraisers• Assisted with invoicing/payment processing and managers with tasks/special projects as needed• Liaised on behalf of senior executives and participated in internal and external meetings, and other workgroups• Developed and maintained master calendar and coordinated meeting agendas, reminders, and minutes• Collected, organized, separated, sorted, labeled, and indexed hard/soft copy invoice documents Show less

Independent appraisal and consulting firm for fine arts and antiques.• Communicated and coordinated with clients, galleries, and auction houses in the US and worldwide• Composed and proofread email, correspondence, dossiers, descriptions, biographies, and reports• Researched history, provenance, and value of items and entered data into system