ENL Teacher

www.mayamayatravel.comResponsibilities include:• Managing the Operations Department• Personally reviewing each client itinerary prior to trip start to reconfirm and coordinate all services and logistics• Communicating with overseas suppliers and service providers regarding details pertaining to clients and level of service• Creating final documents and communicating with clients prior to their final departure • Handling and resolving customer service issues arising at any stage of a client’s trip• Creating internal systems, procedures, and creating an internal CRM and financial database

Co-teaching English to students with interrupted formal education (SIFE) in a push-out stand-alone Bridges program.

www.thewyco.com WY_CO, formerly known as We Roam, is a travel while working program that curates trips around the world for carefully selected groups of adventurous remote workers who want to pursue their love of travel, without putting their careers on hold. We provide all travel, lodging and workspace logistics along the way.Responsibilities included: • Leading and supporting a group of 25-35 digital nomads for 10 months on the WYCO Orion itinerary throughout the Czech Republic, Germany, Croatia, Serbia, Portugal, Morocco, Argentina, Chile, Brazil, Peru and Colombia• Researching and securing apartments and co-working spaces in various WYCO cities around the world• Working with local City Leads in each city to arrange excursions, various cultural activities, and airport transfers for the group• Being on call and available 24/7 for any customer service issue ranging from poor Wifi connection to sickness to apartment issues to visa questions• Scouting and researching destinations for future WYCO cities and creating Quick Guides for cities• Overseeing and managing colleagues on scouting trips

My responsibilities included:• Fielding incoming phone calls and inquiries.• Fact checking and coordinating all services and documentation provided to the client, including the issuance of visas, air tickets, vouchers, country specific information, and identify any potential issues and/or inconsistencies within a booking.• Issuing final documents, visas and pre-departure information packets.• Communicating with our overseas suppliers and service providers regarding details pertaining to booked clients and level of service.• Establishing that booked services are consistent with those presented to and agreed upon by the client.• Writing and updating all documentation issued to clients such as General Country information, Visa requirements, restaurant recommendations etc.• Ensuring that all final documentation is issued to clients and or their travel agents in a timely manner.• Handling and resolving customer service issues arising at any stage of a clients’ trip.• Communicating with client’s and their agents as need regarding the final preparations for a booked journey.• Overseeing and managing the central mailbox in partnership with other members of the Operations Team.• Working with Sales to ensure that all details relating to a booked trip are consistent and accurate.• Working with P15 Systems cloud-based database to track bookings, ensure thorough and complete customer information details, and work on the development of added capabilities within the environment (see projects-content library, itinerary builder).

[wherever]: an out of place journal is a print magazine of travel literature, travel culture and travel politics.My responsibilities are of a wide array, but include fact-checking, mailings, and creative brainstorming.

Rhadi Living is a home decor import wholesale company that imports beautiful handmade products from across the world.My responsibilities as a business development assistant have included a wide array of tasks, including confirming bookings of hotel rooms and flights, emailing and calling clients, developing a marketing/outreach campaign, working with a web developer to design and update the company website, and keeping track of various orders and the inventory of supplies. Working for Rhadi Living has helped me to develop excellent customer relation skills. Additionally it has allowed me to become well acquainted with various computer programs, including Quickbooks, Microsoft Word, Microsoft Excel, and the emailing website Constant Contact.

- During summer breaks from 2007-2013 I was a beach lifeguard in Ocean Grove, NJ.

College English teacher for the 2012/2013 academic year. My responsibilities included lesson planing, teaching, and grading for about 130 students each semester. I worked closely with both foreign and Chinese colleagues and was an active member of campus, including participation in holiday performances and cultural events.