Katie O'Connor Email & Phone Number

Minneapolis, Minnesota, United States

• Developed and maintained strong relationships with customers, consultants, UHC and internal partners which grew the business relationship, and increased overall satisfaction.
• Managed day-to-day operational functions for large complex accounts resolving issues efficiently, managing projects effectively, implementing solutions seamlessly, and devising robust communication strategies.
• Provided consultative and proactive recommendations which maximized the value of the programs offered by Optum. Achieved $25 million in annual revenue and 97% retention rate.
• Collaborated with Client Executives and internal stakeholders resulting in strategies which increased utilization and engagement in clinical and wellness programs.
• Led a team of four Account Managers effectively handling customer escalations and developing best practices that enhanced team performance and organizational processes.

Minneapolis, Minnesota, United States

• Implemented, managed and grew healthcare accounts nationally achieving full implementation.
• Provided leadership for accounts ensuring overall satisfaction and increased use of the program.
• Conducted regular reviews of business performance and ensured compliance with all relevant standards and regulations.
• Delivered training sessions for customers, enhancing their understanding and usage of the product.

• Spearheaded the integration of the technologies into daily clinic practices and provided recommended improvements based upon documented best practices.
• Served as subject matter expert for customers and Cardiac Rhythm Management Field Personnel, improving adoption of the technology and increasing sales.
• Trained, coached and mentored teams of device representatives within multiple sales districts driving effective service strategies.
• Initiated process improvements using lean sigma principles, enhancing operational efficiency and effectiveness.
• Assumed the role as a field-based resource for remote monitoring technology use and insight back to in-house personnel resulting in optimization and effectiveness of clinic workflow and operations

• Managed over $50 million in drug expenditures for national employer accounts.
• Consulted with and made recommendations to clients to lower healthcare costs while improving health outcomes for their members
• Represented the client to ensure Express Scripts' operational initiatives were in alignment with the client's overall goals and objectives

• Developed and managed relationship with approximately 50 corporate accounts emphasizing service, profitability, and growth.
• Created and executed case specific business plans.
• Actively promoted, influenced and pursued opportunities to achieve additional growth.
• Partnered with Sales and Senior Management on new business opportunities.

B.A., French, Psychology

Master Of Business Administration - Mba

Education record