Supporting KONG IT team with implementation of software and IT platforms, internal communication plans, as well as strategic direction for supporting KONG employees with their Information and Technology needs.

Drove tangible improvements in student success by:Building strategic partnerships: Cultivated productive relationships with campus and faculty partners, aligning resources to enhance the student experience.Data-driven impact: Analyzed platform usage and customer feedback to identify optimization opportunities. Trained staff and students to deliver tailored support, boosting positive outcomes.Engaging new students: Led the design and execution of engaging transition plans for new students and parents, fostering early success and retention.Leadership & growth: Provided strategic direction and support to New Student Transition & Student Development teams, ensuring high-quality training and efficient operations.

In this role I was responsible for:Relationship- Building: Regularly connecting with clients, understanding their needs, and addressing their concerns. Cultivating positive relationships through active listening, responsiveness, and problem-solving skills.Project Management: Using Agile framework led cross-functional teams to deliver complex projects on time and within budget. Fostered a collaborative and productive work environment, maximizing team effectiveness.Account Management: Monitoring account performance, analyzing data, and identifying opportunities for growth. Setting realistic goals, communicating clearly, and resolving issues efficiently. Recommending additional programs or services that could benefit the clients based on their needs and usage.Reporting and Analysis: Providing insights and data-driven recommendations to internal stakeholders. Analyzing customer data to understand their behavior and preferences, leading to improved strategies and service offerings.

As the Student Relations Officer I was accountable to the Associate Dean of Undergraduate Studies in the Faculty of Health for improving the level, intensity and engagement of undergraduate students in campus life. In this role I was responsible for developing student engagement plans, resolving customer requests, and training, managing, and mentoring students leaders in order to facilitate more student engagement.

*Covered a 1-year maternity leaveWaterloo Unlimited was a STEAM-based (Science, Technology, Engineering, Art, and Math) high school enrichment and outreach program at the University of Waterloo.As the Coordinator, I designed and implemented workshops, lectures, and skills sessions. I was responsible for all logistics and programming details, on-going communication and relationships with students, parents, teachers and guidance counsellors, as well as working with faculty and staff from across campus and various service teams both on- and off-campus (e.g. food services, public relations, local hotels, catering.

*Covered a 1-year maternity leaveThe main purpose of this role in the Dean of Health Office was to enhance undergraduate students’ experiential learning opportunities through development, implementation and reporting of related (at risk) student success initiatives within the faculty.In this position I acted as a faculty liaison (relating to undergraduate curriculum and program delivery) between all departments/schools and programs within The Faculty of Health.