Kathryn Cousins Email & Phone Number

Barry

Cardiff

Financial Services Expertise - Dealt with underwriting complex and high value cases. Managed underwriting activity in line with policy and procedure guidelines including mandates and exceptions.Administration & IT - Proven administration and IT skills. Dealing accurately with complex underwriting data ensuring compliance and avoidance of error rates. Production of MI and key departmental KPI.Communication - Excellent communication skills at all levels covering the full spectrum of communication requirements.HR issues Dealt with the training and competence scheme and individual reviews. Responsible for quarterly performance and monthly 1:2:1 review meetingsReduced overall file error rates from 43% in August 2014 to 7% in January 2016.Department point of contact for all external audits.Department lead for any system testing required when new platforms delivered. Recently completed testing for new MCD compliant systems.Signed off deal exceptions within appropriate mandate level (up to £200,000)Maintained department manuals and circulated to key stakeholders when updates completed

Cardiff, United Kingdom

• Supervision of letter and cheque production for customers following completion of their new secured loan, using AS400 database system and Microsoft Word.• Daily co-ordination of team members to ensure workloads prioritised and completed• Ongoing training and development of team members to maintain service levels• Input and accurate recording of information using Excel to provide management information when required• Compilation of Broker commission reports for weekly and monthly payments• All other general office administration such as stationery orders and absence reporting

Swansea, United Kingdom

Advice and information on customers’ accounts including giving advice on loans, account options and investments.

Merthyr Tydfil

• Report compilation of sales enquiries• Typing of letters, memos and reports• Organising overseas travel arrangements for the Export Manager• Main switchboard and reception duties

Cardiff, United Kingdom

• Clerical Officer, Engineering Department• Clerical Officer, Personnel Resourcing• Clerical Assistant, Personnel Resourcing• Clerical Assistant, Office Services• Clerical Assistant, Health and Safety• Clerical Assistant, Telephone Accounts