Kathe Craig Email & Phone Number

Faculty Senate--process student petitions.

Cornerstone Communication provides consultant services to diverse businesses, partnering with clients to analyze needs and create and implement content and communication strategies. From technical writing and copywriting to web strategies and implementation, Cornerstone Communication brings focus and clarity to even the most technical subjects.Through analysis of both current situations and future success factors, Cornerstone provides strategic vision to develop content strategies that support client goals. An acute ability to turn strategies into action plans and implement sustainable content drives client success

State College, Pa, Us

* As a member of the Intake Team, I assist in examining and settling kittens and cats being surrendered.* As a Floor Volunteer, I guide members of the public as they seek to adopt just the right cat or kitten.* As a foster parent, I care for and socialize kittens to prepare them for adoption.

State College, Pa, Us

Menlo Park, Ca, Us

• Delivered three online training modules to new clients for Blackboard Web Community Manager. Feedback from clients consistently Very Satisfied.• Assisted with content migration of clients' websites to their Blackboard Web Community Manager websites.

Boca Raton, Florida, Us

Directly managed a team of five that collaborated with stakeholders of multiple products to consolidate tools, methods and analytics to drive profitability and support decision-making. Instrumental in the transition of K-12 responsibilities to Corporate.

Glastonbury, Ct, Us

Hand-selected to build new team supporting Client Services initiatives and Product Portfolio for K-12 market for a $1.65B global technology organization serving higher education and K-12 markets.• Managed a team of five people, consisting of technical writers, instructional developers and web properties manager.• Developed Content Strategy for Community Engagement Resource Center website; led content migration and creation for the site and launch of the website.• Maintained team utilization level of over 80%.• Proactively communicated with clients to deflect support calls and inform them of product releases.• Developed tool and process for estimating the effort to support releases in an agile environment.

Built a team of full-time and part-time employees to support a major software platform and user experience upgrade while continuing to support the legacy product and two additional products.• Developed user guides, help cards, and workbooks.• Wrote weekly blog to educate and excite clients about the upcoming changes.• Created an agile process for production of print and video resources.• Conducted usability testing for the upgraded product and collaborated with Product Development to incorporate feedback.

As part of a startup company, served in many capacities, embracing the daily challenge. • Wrote the first user guides for Schoolwires Content Management System. Expanded guides through two major code and user experience upgrades and the addition of major features for five years.• Developed the first quality assurance process; wrote test cases and managed product testing.• Delivered consistently highly rated online and onsite training.

• Planned and executed business process mapping for customer service departments of a water utility.• Planned and executed training development for customer information system upgrade.

Milwaukee, Wisconsin, Us

• Led project teams that consisted of both Exacta and client members; brought projects in on time and under budget. Projects focused on change management, communication, training and business process mapping.• Analyzed and documented business impacts of new customer information systems.• Designed, developed and delivered work-based training courses and materials as well as training needs assessment tools for clients.

• Designed training programs for operational and customer service departments. Many were first programs of their kind.• Managed and executed projects to write highly technical (work-based) training materials. • Led business process mapping team for gas and electric utility client.• Provided project management, writing and editing services for multiple editions of an award-winning international product manual.

Rochester, New York, Us

• Designed a special engineering consulting assignment and sold it to engineering managers. As engineering consultant, advised engineering managers in all engineering and construction contracting matters.• Edited and wrote for contracting newsletter.• Co-developed course on contracting for engineering services.• Delivered Contracting for Engineering Services to about 400 internal and external engineers.• Negotiated multi-million dollar engineering contracts, confidentiality agreements, first engineering partnering agreement and one of first Just-in-Time (JIT) commodity contracts.• Planned and delivered seminars and presentations.

• Bought finished goods.• Resolved quality problem that affected entire product line.• Served as purchasing representative on committee for new products.

Rochester, New York, Us

• Taught language and speech (K through 12).• Served on Advisory Council to the Director of Speech and Language.• Assisted with writing grants and performing statistical analysis.• Wrote and edited newsletter for professional association.

Certificate, Technical Communication

Master, Business Administration

Master Of Arts, Speech

Bachelor Of Science, Language & Speech

Education record