Kathelijne Janssen

Kathelijne Janssen Email and Phone Number

Digital Customer Journey Manager, data & digital @ Achmea
netherlands
Kathelijne Janssen's Location
The Randstad, Netherlands, Netherlands
Kathelijne Janssen's Contact Details

Kathelijne Janssen work email

Kathelijne Janssen personal email

About Kathelijne Janssen

Experience in coaching, transformation and digital strategy & customer experience. Helping clients solve digital problems, translating digital strategy into new innovative products and services based on consumer insights. Leading a design sprint, coaching a team or presenting new customer insights, I love to make the complex clear and the clear compelling. Over 20 years of cross-sector digital expertise and I'm currently working @User Intelligence as director Business Development.

Kathelijne Janssen's Current Company Details
Achmea

Achmea

View
Digital Customer Journey Manager, data & digital
netherlands
Website:
achmea.nl
Employees:
6713
Kathelijne Janssen Work Experience Details
  • Achmea
    Digital Customer Journey Manager
    Achmea May 2023 - Present
  • User Intelligence • Customer Experience Company
    Directeur Business Development
    User Intelligence • Customer Experience Company May 2020 - Present
    Randstad
    User Intelligence is a customer experience company with a strong focus on digital touch points. We are a diverse mix of innovation consultants, UX designers and UX researchers.User Intelligence is the Dutch partner of the UXalliance, a network of 26 leading User Experience (UX) companies around the world
  • Royal Ihc
    Agile Coach, Customer Experience @Digital Royal Ihc
    Royal Ihc 2018 - May 2020
    Kinderdijk, Provincie Zuid-Holland, Nederland
    Royal IHC (IHC) is focused on the continuous development, design and construction activities for the maritime sector. It is the global market leader for efficient dredging and mining vessels and equipment – with vast experience accumulated over decades – and a reliable supplier of innovative vessels and supplies for offshore construction. For every vessel, we also develop advanced equipment that is integrated seamlessly. In addition, we offer life-cycle support to our customers, which is available worldwide and for the lifetime of our products.Digital Business: is an innovation department that aims to launch successful new digital products and services in to existing and new markets; and transform existing business processes within IHC using digital means. Agile coach, customer experience @digital business: - research, developing, validating digital business initiatives, proving the customer need- setting up Digital Business process and ensuring agile process in practice- coaching scrum teams and departments to optimize execution speed & collaboration- embed agile way of working in our digital initiatives and existing IHC business processes
  • Punto Y Coma
    Owner, Independent Digital Manager And Scrum Master
    Punto Y Coma 2015 - Oct 2018
    Abu Dhabi, United Arab Emirates
    Consulting and interim digital management, scrum master, digital strategy and creative producer. Main project undertaken was for Saam Smit Towage, a maritime services company with operations in Canada, Mexico, Panama and Brazil. This project included the set-up of social media strategy and an internal online document library.Recently a social media strategy and set-up was developed and implemented for a sports and leisure company in UAE. Combining my digital management and coaching skills to motivate the team to work, implement and use the new online tools to the fullest to reach their targets.
  • Global Connection
    Global Connection Coordinator
    Global Connection 2015 - Oct 2018
    Mexico City Area, Mexico
    Global Connection is an independent, international organization that is exclusively dedicated to expat partner support. Global Connection’s goal: to contribute to the well-being and mobility of expat partners and consequently to the success of the posting. With 20 years of experience more than 250 organizations are serviced with support for expat partners of 80 nationalities in 140 countries. As Global Connection Coordinator, I am responsible for creating and maintaining a Country Page covering the main aspects of Expat life in this city such as schooling, housing etc, welcoming new members, keeping abreast of interesting themes concerning expat partners in Abu Dhabi for Global Connection publications.
  • User Intelligence
    Senior Projectmanager And Certified Scrummaster®
    User Intelligence 2013 - 2015
    Rotterdam Area, Netherlands
    User Intelligence is a consultancy company specialised at (online) user experience. User Intelligence was founded in 2002 has as mission to bring user goals and business goals together by using interactive technology. The resulting interactive products and services provide great experiences to users and support the business objectives of UI’s clients. As senior project manager, I was responsible for the top 5 clients of the company. In addition, I was the scrum master, leading the development process of creating new websites for clients. For XS4ALL we developed a new responsive website and used scrum to combine our user research, interaction design, visual design, content and front-end capabilities. For Clearing House Apothekers we developed an online tool for pharmacies to have a quick dashboard overview of their invoices, outstanding costs and issues to resolve. For both projects I was the Scrum Master.
  • Metrodc Bv
    Client Services Director
    Metrodc Bv 2011 - 2013
    Rotterdam
    MetroDC is a cutting-edge web agency specialized in online strategies, campaigns, social media & branding... and yes, websites. Responsible for all client services and strategic output of MetroDC. Servicing, guiding and collaborating with the creative teams at web agency MetroDC & affiliated advertising agency 0to9.
  • Maximum Nederland B.V.
    Digital Project Manager
    Maximum Nederland B.V. 2005 - 2011
    Maximum provides Employment Marketing advice and solutions.- employer branding Campaigns & concepts- print & real-life events- career sites: integrating existing systems as well as new media (e.g. Twitter, Facebook, social networks, chat) - online (targeted/niche) advertising- Social Media Recruitment workshops & advice Responsibilities included general account management as well as operational advice and implementation of social media and online use in Employment marketing and recruitment. Clients include Royal IHC, Menzis, Deloitte and Eneco.
  • Kontrast Inc.
    Project Manager
    Kontrast Inc. 2004 - 2005
    Full service marketing communication agency, at that time located in 'Scheepvaartkwartier' the historical harber of Rotterdam.www.kontrast.nl

Kathelijne Janssen Skills

Digital Strategy Social Media Marketing Communications Account Management Advertising Social Media Marketing Direct Marketing Online Marketing Social Networking New Media Creative Direction Marketing Strategy Seo Employer Branding Marketing Strategy B2b Online Reputation Management Branding And Identity Dutch

Kathelijne Janssen Education Details

  • Scrum Alliance
    Scrum Alliance
    Certified Agile Leadership
  • Scrum Alliance
    Scrum Alliance
    Scrum
  • Vea College
    Vea College
    De Complete Accountmanager
  • Grafisch Lyceum Zwolle
    Grafisch Lyceum Zwolle

Frequently Asked Questions about Kathelijne Janssen

What company does Kathelijne Janssen work for?

Kathelijne Janssen works for Achmea

What is Kathelijne Janssen's role at the current company?

Kathelijne Janssen's current role is Digital Customer Journey Manager, data & digital.

What is Kathelijne Janssen's email address?

Kathelijne Janssen's email address is ja****@****nce.com

What schools did Kathelijne Janssen attend?

Kathelijne Janssen attended Scrum Alliance, Scrum Alliance, Vea College, Hogeschool Inholland, Grafisch Lyceum Zwolle.

What skills is Kathelijne Janssen known for?

Kathelijne Janssen has skills like Digital Strategy, Social Media, Marketing Communications, Account Management, Advertising, Social Media Marketing, Direct Marketing, Online Marketing, Social Networking, New Media, Creative Direction, Marketing Strategy.

Who are Kathelijne Janssen's colleagues?

Kathelijne Janssen's colleagues are Jaap De Groot, Sander Van Laarhoven, Gerard Kroes, Jaap Swijnenburg, Frank Van Den Ham, Robert Oude Nijhuis, Pleun Klok.

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