• Preparatory work which includes compilation of records.• Contact individuals to verify facts with the use of a structured work flow questionnaire.• Record call results in a standardised format.• Follow up on cases that are not covered by the work flows, after consultation with the Team Lead.• Engage entities to request for information to reconcile mismatches.• Track replies from entities, categorise and compile the replies for analysis.• Maintain database of entities which have been checked.• Perform other administrative tasks including quality control checks, report verification and access rightsreviews.• Managing monthly division meeting, booking of meeting rooms, refreshment and circulating agendas to the teams. • Ad hoc tasks as assigned

• Assist Team Lead in the daily running of the remittance, Deposit and loan Operations Department.• Ensure that work is performed according to schedule and operations requirements, stringent check on remittance, deposit, corporate and private banking loan.• Take part in projects, audit inspections and remediation exercise.• Perform stringent checks on work done by subordinates and to ensure loan instructions given are in order.• Reports any irregularities to Team Lead / Department Head.• Process Corporate Banking syndication loan, bilateral loan and Private Banking bilateral loan drawdown, rollover and repayment transactions.• Prepare loan advice of private banking loan in loan confirmation system.• Monitor overdue transactions for loan transactions and inform Team Lead / Head of Department / RM if transaction is not settled on due date.• To review relate policy, procedure and working manuals.• Process Loan amortisation schedules and collection of fees income every month.• Prepare and verify SWIFT messages related to loans• Process inward and outward remittance transactions and internal transfers.• Process Term Deposit placement, rollover, early break and redemptions.• Process inward and outward clearing cheque, cheque book requisition, inward and outward IBG transactions and multi-currency account opening.• Process and review daily reports and swift report.• Monitoring of NOSTRO accounts outstanding items.

• Manage the timely, accurate and effective credit administration support to Business Partners as Agent Bank/Security Agent on the syndicated loan arrangements.• Review loan documentation and ensure that conditions of approvals, loan documentation are in compliance with the terms of approval prior to drawdown of facilities.• Preview the loan agreement to make sure that the responsibilities of the Agent are reasonable and executable.• Work closely with customers, relationship managers, participating banks and lawyers on loan matters.• Ensure timely drawdown, rollover, loan repayment and fee collection, monitoring of covenants, project account claims and project account fixed deposit.• Ensure all security documents are properly lodged for safekeeping.• Maintain accurate credit documentation and transaction records.• Prepare timely and accurate internal and regulatory reports, such as GST report, Audit confirmation and MAS Returns A & B.• Liaise with customers, relationship managers, participating banks and lawyers on their queries and ensure timely response.• Work with team for process improvement and automation projects to enhance productivity, manage operational risks and improve service delivery.

• Review and manage requests for exceptional processing and enquiries on loan processes.• Ensure Customer Due Diligence (CDD) and Know-Your-Customer (KYC) checks are completed on bank’s customer.• Co-ordinate with other support units on new product launches and service support to ensure compliance with risk control standards.• Process corporate customer loan applications such as Banker’s Guarantees, Trade Facilities, Forex Exchange Lines, Overdraft Facilities, Commercial, HDB Shops & Industrial Property Loans (CHIPS), Equipment / Vehicle Financing (HP) and Corporate Credit Cards, LEFs Micro Loan and Business Loan.• Read, analyse and interpret a variety of documents such as policies and procedures• Perform documentation checks on application forms and supporting documents for processing.• Ensure completeness of LEFs application forms and supporting documents for submission to SPRING for Joint Approval.• Conduct LEFs eligibility checks via online SPRING system to ensure compliance on limit aggregation and conduct of accounts. • Follow-up with Sales team and Branches on outstanding loan documentation and information.• Perform data entry and perform financial statements spreading in the Credit System for Credit’s Evaluation, Facilitation of auto-generation of Letter of Offer and updating of Bank’s records.• Perform release of earmarking of Fixed Deposits for Fully Cashbacked Facilities.• Coach and provide guidance to existing and new staff.• Actively participate in company activities, team discussions and meetings.

• Assist walk-in customer with cash and non-cash transaction such as deposits, withdrawals, bill payments, loan application and change of particulars.• Assist customer on general banking services such as remittances, exchange rates, letter of reference applications, cashiers order, demand drafts, BG and trade bill documents.• Cross selling banking products such as credit/debit cards, CashPlus credit line account, personal and business internet banking services.• Inform customer on the latest promotions for credit cards, fixed, savings and foreign currency deposits rates.• Referral of investment products to Personal Bankers and Business facilities to Business Financial Manager.• Account opening for individuals and corporate customer.• Maintain a high standard of branch operational control and audit compliance• Perform KYC checks for customer and their accounts.• Assist service manager to ensure the smooth running of branch operations• Successful retrieval of account opening, account maintenance, credit card application through engaging internal counter parties effectively.• Perform backroom duties (eg. processing of applications and retrieval of supporting documents to relevant department) and general administrative work• Actively participate in company activities, branch discussions and meetings.Achievement:• Nominated for channels service champions league in 2012• Awarded Excellent Service Award ‘Star’ in 2012• Top 10 Customer Service Assistant in 2012• Awarded Excellent Service Award ‘Silver’ in 2011