Katherine Chavez Email & Phone Number

San Bernardino, CA, US

Seattle, WA, US

• Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning
• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
• Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes
• Coach, develop and support leadership through decision-making with empathy and sound judgment
• Conduct investigations of grievances, discrimination complaints, and misconduct/performance issues; made recommendations for appropriate action; prepared required documentation and responses
• Enter and review associate data within HRIS and payroll systems timely and accurately

Duluth, GA, US

I work with employees, entrepreneurs, business owners and investors of all types to develop a financial strategy to aid in the achievement of their financial goals and dreams. In addition to helping create financial roadmaps for our clients, my role is to identify and recruit highly talented individuals with established career backgrounds seeking to find a.

• Developed an efficient performance appraisal assessment to be utilized by supervisors in the reserves program
• Conducted interviews with subject matter experts to assess areas of improvement in employee training appraisal
• Developed written procedures to implement policies and standard practices; improved forms to expedite operations

Tampa, FL, US

• Created manager motivation handbook to increase usage of learning management system
• Conducted interviews with subject matter experts to access areas of improvement in employee training
• Performed a needs analysis to determine the specific areas of improvement needed within the organization

San Bernardino, CA, US

• Qualitative and quantitative data mining and analysis conducted through SPSS and Excel for statistical analysis
• Reported on results and created data visualization in support of educational effectiveness
• Survey design through established instruments and validation
• Created animated presentations to disseminate data evidence
• Provided project reports focused on the main points of the data evidence collected and how it can be applied

San Bernardino, CA, US

• Project management of topics that included student learning outcomes and institutional learning outcomes
• Research practices and literature review via archives and information aggregation that required attention to detail
• Met deadlines through independent work and strict time management

San Bernardino, CA, US

• Worked as a resource to inform students on transfer requirements
• Worked independently to organize information students would need during information meetings
• Created an agenda of topics to be covered during one-on-one meetings with students

San Bernardino, CA, US

• Created lesson plans for students (K-12) to follow during tutoring sessions
• Tutored students to improve literacy skills through word recognition and repeated phonics practicing

San Bernardino, California, US

• Tutored fellow students in statistics to gain a better understanding of the material.

• Welcomed guests into establishment while upselling food items to increase revenue
• Ensured quality service of food and beverage items while maintaining a clean and sanitary working environment

• Managed costs to increase profitability while also utilizing bookkeeping to reconcile bank statements
• Worked under minimal supervision while keeping complaints at a minimum

New York, NY, US

• Processed transactions while simultaneously offering products that would benefit the customer financially
• Addressed customer problems such account maintenance and unsatisfactory service with professionalism
• Directed complex issues to the appropriate individual to ensure excellent customer service

Spartanburg, South Carolina, US

• Oversaw profit and loss statements to meet revenue, expenses, & center gross profit
• Interviewed, hired, and trained employees in efficient sales and collection practices
• Maintained employee and customer records to ensure accountability and up to date information
• Directed weekly and monthly meetings to familiarize employees with product offerings that could benefit the customer

Charlotte, NC, US

• Cross sold products to build and maintain strong customer relationships
• Maintained and adhered to a balancing record that followed policy

Master Of Science - Ms, Industrial And Organizational Psychology

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Industrial And Organizational Psychology

Minor, Human Resources Management/Personnel Administration, General

Associate Of Arts - Aa, Psychology