Customer Service Representative
CurrentProviding excellent customer serviceProvide specialized training and on-going coaching, across two large teams, to encourage the progression of team members within the company. Use of Excel and internal management systems to record and track skill progress of team members and provide regular feedback to management.Prolific in the use and understanding of the SIPP administration systemRegularly work from own initiative in order to meet targets or deadlines and am a regular source for information across the department due to my expertise. Provide additional support in managing the team to cover managerial absences