Katherine Almon Email & Phone Number

Franklin, Tennessee, United States

• Maintain up to date records for clients in Salesforce• Attention to the small details • De-escalation with clients• Address concerns within 24 hours • Actively works with clients from start to finish while they are in our process.• Responds to emails and voicemails within a timely manner • Maintain professional and constant communication• Create a positive team environment• Stay up to date with all the updates with the timeshare industry• Be able to be flexible as things are always moving and growing within the industry

Nashville, Tennessee, United States

• Answer all calls within 3 rings• Position is working from home• Answer all emails and voicemails within an hour• Joined our Leitner Love Team which specializes in helping our Leitner Customers to make sure they are up and running and loving their new headsets• Gives and receives feedback daily• Memorized all products and product troubleshooting• Effectively helps Customers are decisions about their headset needs• Fulfills daily and weekly quotas • Responds to Customers via Amazon for any headset questions they may have • Backup for our Chat team and our Customer Support Email team.

Greater Nashville Area, Tn

• Enter orders into AS400 correctly and accurately • Receive spreadsheets from companies and enter it into Christie Spreadsheet to upload into AS400• Answer any questions or concerns from companies and individuals • Proof orders for other assistants for accuracy• Answer questions for Sales Managers in regards to orders placed • Preform inventory checks for specialized lids • Help enter orders in for other departments as needed

Greater Nashville Area, Tn

• Answer phone calls within 30 seconds of first ring• Handle 70+ customer interactions per day• Memorized company products and services to be able to answer customer questions quickly and efficiently• Submitted requests to the proper department to prevent re-occurring issues• Educated customers on the importance of different types of lawn care during the different seasons• Strong communication and computer skills to contribute to high levels of efficiency and productivity. • A strong sense of urgency coupled with an in-depth product knowledge to promote customer satisfaction and improved customer loyalty.• Research and resolve service, product and billing issues• Enter accurate and complete customer information into system• Achieve and exceed key performance indicators in all areas• Maintain updated records of all customer interactions• Schedule and reschedule service calls

Westchester Towers Apartments, Wayne, Mi, 48184

Completed leasing packages for all rentals and maintained 95%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection. Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings. Maintained units to ensure market-readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities Direct collection of monthly assessments, rental fees, and deposits Knowledge of Low Income Housing, Tax Credit Housing and Section 8. Coding Bills and following up with contractors about bills needed. Solicit and analyze bids from contractors for repairs, renovations, and maintenance. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Knowledge of both MRI and Onesite Investigate complaints, disturbances and violations and resolve problems following management rules and regulations. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties. Prepare detailed budgets and financial reports for properties. Market vacant space to prospective tenants through leasing agents, advertising, or other methods. Review rents to ensure that they are in line with rental markets. Act as liaisons between on-site managers or tenants and owners. Confer regularly with tenants to ensure their needs are being met. Clean common areas, change light bulbs, and make minor property repairs.

Livonia, Michigan

Set up appointments and conduct tours of properties for rent. Answer phones in under 30 seconds Answer questions about properties for rent or our programs. Set and meet personal and company goals. Submit correct client information into the system. Managed high call volume with tact and professionalism. Answered an average of 93 calls per day by addressing customer inquiries, solving problems and providing new product information. Provided an elevated customer experience to generate a loyal clientele. Effectively communicated with and supported sales, marketing and administrative teams daily.

Novi, Michigan

Recommended merchandise to customers based on their needs and preferences. Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals.

Canton, Mi, 48187

· Managed teaching materials· Made deposits of checks and cash· Created flyers· Contacted interested companies.

Plymouth, Mi

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Developed, implemented and managed business plans to promote profitable food and beverage sales.Maintained high standards of customer service during high-volume, fast-paced operations.Assembled food orders while maintaining appropriate portion control.Verified that prepared food met all standards for quality and quantity.Followed food safety procedures per company policies and health and sanitation regulations.Carefully interviewed, selected, trained and supervised staff.Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity

Bachelor’S Degree, Marketing/Marketing Management, Junior

High School Degree