• Worked with OR Management and senior leadership towards the opening of Jackson West Medical Center OR, GI Suites, and Cath Lab – creating new workflows, processes, and assessing appropriate staffing and supplies.• Creates daily reports for Executive Office morning huddle: daily surgical volumes, first case starts, and turnaround time.• Conduct daily charge reconciliation to ensure all appropriate surgical charges have been captured.• Escalate any charge issues affecting the organization needing remediation and request new CDMs for new items through NThrive. • Create monthly reports for documentation and charge capture.• Work with internal audit to ensure all appropriate processes are followed for charge capture. • Timely follow-up of claims that have been placed on hold due to documentation or charges, ensuring the team is educated to avoid future holds.• Enter bill-only requests in Lawson for a purchasing order in a timely manner.• Work as an intermediary with vendors and the organization to ensure vendors receive great customer service via coordination of invoice payment and timely PO creation. • Manage bill-only log to capture appropriate data for accruals, PO follow-up, and cost analyses.• Perform monthly follow-up to invoices to determine appropriate accruals.• Review, document and report daily posted, unposted and late log report in CVS• Order and manage inventory supplies for the OR and GI suites• Schedule, organize and update the CRNA schedule and On Call in google doc and on the HUB• Review and manage CRNA kronos

- Oversee daily operation of surgical department- Schedule patients for surgery and coordinate operating room schedules for multi-sit surgeons- Accountable for the delivery of surgical supplies through contracted vendors - Manage and communicate surgery information through various process including: emails, fax and phone- Prepare surgical schedule for the following day and notify all relevant surgical departments

- Assist doctors in wound cleaning and suture removal- Obtain vital signs, review medical history including medication list with patients- Schedule patients for surgery, pre-operative clearances, post-op appointments and any diagnostic test needed - Obtain insurance authorization for surgeries and satellite clinic patient appointments- Contact patients to provide appointment date, time, and location - Responsible for communicating test results to both the doctor and patient

- Review and adjust medical charges before releasing bill- Ensure all procedures (CPT codes),diagnosis (ICD 9)and modifiers are correct per doctors documentation- Verify insurance eligibility - Identify patient and guarantors information

- Schedule consultation and diagnostic appointments for patients - Complete requested forms for multiple insurance companies - Obtain insurance authorization for appointments, diagnostic test and referrals - Answer questions regarding patient appointments, test results and medication - Responsible for handling the billing of claims and resolve denied claims- Prepare and distribute patient invoices and bills- Responsible for handling and managing the continuous flow of information in the health care center

- Handle incoming calls and respond to questions and patient concerns in a warm and professional manner - Accountable for maintaining and updating patient's insurance and demographic information in the system - Responsible for collecting co-payments from patient's per insurance guidelines - Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records - Call in prescriptions for patients in a timely manner- Responsible for obtaining vital signs such as temperature, pulse rate, weight, height, blood pressure.