Responsible for work closely with internal and external stakeholders to optimize processes that deliver high quality case management service. During this time I have led global innovation and technology team re-structuration achieving a reduction of around 30% of manual tasks along the year on high impact processes and enhanced KPIs preparation and analysis process to obtain more accurate data allowing faster implementation of strategic decisions focused on workload balancing and quality findings reduction.

Responsible for leading process improvement/redesign initiatives to improve the efficiency and effectiveness of AE case management. During this time I redesigned new training model for a new data management center achieving higher certification results in shorter timeframes period. Capacity of members receiving full training was increased in 50% and time for learning curve decreased in 30% with sustained quality results.

Responsible for strategies design to increase knowledge on pharmacovigilance regulations. I achieved to build a high performance team to enhance awareness on job impact on quality and compliance

Responsible for analyzing, triaging and processing adverse experience information received for investigational and marketed products, for further reporting to worldwide regulatory agencies by Global Pharmacovigilance. I achieved positioning as top performer with highest quality results sustained and fast independence in all trainings from core process