Katherine Ayers Email & Phone Number

Windermere, FL, US

Orlando, Florida, United States

• Manage all business operations and procedures.
• Utilize excellent customer service skills to build rapport growing a loyal clientele.
• Develop personalized client treatments to achieve the highest levels of client success and satisfaction.

Greater Denver Area

• Provided exceptional customer service resulting in client retention and increased sales.
• Streamlined reception duties included greeting guests, answering phones, describing and recommending services and suggestive selling to other areas of the property, scheduling appointments, collecting payments and.
• Develop personalized client treatments to achieve the highest levels of guest satisfaction.

Greater Denver Area

• Managed and coached clinic staff ensuring HIPPA compliance.
• Daily auditing of patient charts and financials.
• Marketed services to local community while actively seeking client feedback, through reviews and referrals.
• Provided empathetic listening to cultivate relationships with clientele.
• Performed all sales consultations and daily auditing of patient charts.

Poplar Springs Inn And Spa

• Led and developed a high performing team of front staff and service technicians.
• Responsible for all Spa operations: staffing, service development, retail sales & inventory, supplies, capital projects, pool and pool side F&B and monthly P&L reviews and weekly KPI reviews.
• Increased spa revenue through networking and marketing initiatives; created and implemented a spa membership program tied to other resort amenities, increasing F&B and lodging revenues.
• Partner with Inn and Restaurant to maximize guest satisfaction and developed cross-selling opportunities.
• Identified and implemented strategies for improved cost controls.
• Developed Spa Operating Procedures; executed training and cross-training to staff, ensuring consistency and compliance.

• Developed personalized client treatment plans to achieve the highest levels of guest satisfaction.
• Provided facials, waxing and massage services resulting in high client retention, increased treatments and retail sales.

• Functioned across all areas of the Spa to support overall business.
• Facilitated group training sessions for staff members and coaching.
• Delivered wellness solutions to meet guest needs through consultative sales and a focus on delivering exceptional service throughout the Spa.

Management position responsible for maintaining employees productivity, ensuring company protocols and procedures were followed properly, placement of retail and food orders, and daily money handling and deposits.

Bachelor, Psychology

Master'S Aesthetic License, Master Aesthetician/Esthetician

Education record

Psychology B.A., Psychology