Katherine Blizard Email & Phone Number

Sydney, New South Wales, Australia

Primarily focussed on providing high quality service to businesses located within the Georges River local government area in Sydney. Applying specialised knowledge, legislation, regulations, and procedures to facilitate appropriate customers outcomes.Talent Pool - Team LeaderTalent Pool - Project Officer 7/8Managing applications and enquiries on behalf of businesses by liaising with both external agencies and internal departments. Identify referral and cross sell opportunities to provide an end-to-end customer offering.

Sydney, New South Wales, Australia

responsible for leading and supporting a team of customer service representatives. They ensure that high standards of customer service are maintained, coach and develop staff, and handle escalations. Their role includes overseeing daily operations, monitoring performance metrics, and ensuring that the team adheres to service protocols and meets customer satisfaction goals.

Sydney, New South Wales, Australia

Developed and maintained specialised knowledge, techniques, and skills to deliver a high-quality service and an enhanced customer experience.Promoted a wide range of services and grants including Business Connect Advisory, Women in Business Support, SafeWork NSW Rebate, Flood Support, and other services relevant to customer needs to support customers in their business journey – to start, run, grow or exit.Coached and developed colleagues and facilitate learning and development, to build capability and deliver effective, efficient, and quality customer outcomes and an enhanced customer experience.

Sydney, Australia

Successfully assisted retailers and hospitality venues affected by the Light Rail Infrastructure Project in Parramatta and City of Sydney with changes to their business models, exit strategies, and liquidation processes. Provided business advice to over 200 clients over 6 years helping them start, run, grow, and exit their business.100% Customer Satisfaction for Training and 95% Customer Satisfaction rating for Advisory and Coaching.

Sydney, New South Wales, Australia

Managed, trained, and supervised the team of Business Advisors, to ensure that they were equipped and providing a superior coaching and advisory service to help business start, run, and grow.Coached and developed Advisors and facilitate development, to build capability anddeliver effective, efficient, and quality customer outcomes and an enhanced customer experience via a strong onboarding program and regular training.Provided support and advice to Advisors and resolve escalated enquiries and complaints to ensure effective service delivery.Monitored, reviewed, and analysed work volumes to report new and emerging issues to develop and implement systems, procedures, and projects, to achieve business outcomes and improve performance standards. Contributed to the performance management process consistent with customer service delivery standards against set metrics and standards, providing Advisors with feedback on individual performance and development to enhance engagement and facilitate a positive experience.Updated Business Advisors on all relevant communication to support change management and align team performance with business objectives via regular emails and monthly team meetings.

Sydney, Australia

Effective management and leadership focussed on delivering extraordinary customer service.Led and managed a team of 50 in a high-volume environment focussed on improving processes to enhance team efficiency; coaching and mentoring for peak performance, and ongoing training to ensure professionalism and the delivery of high quality service. Maintained current knowledge of and anticipated key trends in the industry to develop new products and maintain competitive edge.Supported the Local Business Chamber as a Key Member establishing a Work Group to reactivate Oxford St Paddington. Worked with Local Council, businesses, and the community to arrange ‘Activation’ events to encourage visitation back to the area. Coordinate working groups, committees, and consultations to facilitate exchange of information and support project completion in line with project plans •Double-digit growth month-on-month. achieving annual sales of $2 million •Developed a high-performance team with average retention rates of 7 years•‘Local Favourite’ status in the community. •Multiple awards, including Best Café Nationally Restaurants & Catering NSW, Local Business Awards winner of Best Café Award for 5 consecutive years, and featured as one of the Best Sydney Cafes across multiple publications including Broadsheet, Business Review Weekly, Daily Telegraph, Sydney Morning Herald, Destination NSW, and JAL In-flight magazine. •My personal efforts earned me a place as Finalist in the NSW Telstra Women’s Business Awards.

Sydney, Australia

An independent Catholic School with a traditional Library service was seeking a Librarian to transform the space creating a digital environment and ultimately boosting usage.My role was to develop a 5 year Strategic Plan that included the implementation of online services for information; implementation of literacy programs to increase reading amongst boys; installation and management of hardware and software for learning and development; and changes in employee roles and processes to improve efficiency and customer experience. Within 5 years we achieved our vision and created a space that became one of the most highly used services at Waverley College.

Sydney, Australia

Knowledge Management was beginning to gain momentum amongst large organisation in the mid 90's. As a recent graduate and IT savvy, including a Microsoft Certified license, Newington College was keen to create this role within the Information Services Department to explore this growing trend in a school environment.My initiatives included establishing the first internet and intranet site at Newington; developing a database for staff to connect through common/shared interests; and implementing and managing a Microsoft network of PCs. These changes had Newington leading the IT revolution and created the stepping stone for my next career move as Head of Department at Waverley College.

Masters Degree, Management Information Systems, General

Graduate Diploma Information Management, Management Information Systems, General

Activities and Societies: ALIA

Bachelor Of Arts (B.A.), Ir, Australian Literature, Modern History

Activities and Societies: Member of ALIA Member of Restaurants & Catering NSW

Higher Scool Certificate, A Level English, History, Economics