Katherine Block Email and Phone Number

• Customer Focus and Service: Maintained a high standard of customer service by understanding client needs, research, anticipating problems and finding resolutions. Responded to incoming phone calls, email and voice mail inquiries in a timely manner. Resolved ship errors. Processed and expedited drop ship orders, return authorizations, credits, debits, will call, employee and customer orders. Retrieve, fax or email copies of invoices, statements, credit and debit memos, truck manifests for proof of delivery, as requested by the customer. Recorded all customer inquiries and requests in the Share Point program. Received CARE Award for Customer focused, Action oriented, Results driven, Exceptional service • Training and Development: Tested and wrote SAP program User Procedures for training manual. Received Certificate of Training. Also, taught 2 week course to 7 End users before SAP roll out.

• Customer Focus and Service: Responded to incoming calls, email and voice mail inquiries in a timely manner. Enter customer food service orders. Track and research Purchase Orders. Monitor and review orders for errors and product out of stocks. Process pick-ups, credits, special orders, will calls, samples and donations. Notify customer of all out of stocks, product recalls and late trucks. Assist customer and Sales Representatives with product knowledge, research and tracking reports. • Received "Star Award" for Outstanding Performance.

• Budget and Finance Management: Calculated sales projections, margin analysis reports and sales bonus for Account Executive awards. Generate and distribute service level, descending dollar, vendor usage/tracking reports from SOLAR, Business Objects and Information Central programs on a daily, weekly, monthly and quarterly basis. Maintain schedules for Director, Account Executives, Program and Customer Service Manager. Create and utilize spreadsheets for special projects. Compose and review contracts. Create Power Point presentations. Participated in the planning and execution of yearly budget.

• Finance Management: Processed accounts payable invoices, check requests with special handling and tracking, employee business travel and expense reports, utility, national and local advertising, taxes and rent. Investigate and resolve customers' inquiries concerning service and billing. • Received "Walking the Talk” CHAMPS Award (Cleanliness Hospitality Accuracy Maintenance Product Speed)

• Collected customer food service orders for Burger King Restaurants, both verbally and electronically. Processed, reviewed, edit and print customer orders for billing. Generate and distribute daily reports for out of stock and truck cube and weights. Print pick labels. Review returned invoices for additional billing, credit and inventory adjustments. Resolve all customer inquiries. Perform other office tasks such as copy, fax and file.

• Coordinated division services, answer and direct phone calls, schedule meeting and appointments, compose minute’s report for all department meetings. Prepare and maintain company records, purchase computer equipment, license and software programs. Wrote monthly articles for company newsletter. Official, sworn in, Deputy County Clerk.

• Utilized data base and finance programs to audit and maintain company records. Create and utilize spreadsheets. Processed journal entries. Prepare and code invoices for processing. Review and approve Capital Appropriation requests, calculate retirements and transfers of equipment used in KFC restaurants. Monitor inventory and ordered office supplies for Fixed Assets department. Retrieve and file documents. Assisted team with National roll-outs and special projects.