Katherine Bode Email & Phone Number

• Dedicated administrative assistant with 20+ years’ experience in various manufacturing fields.• Self-starter with strong problem solving and organizational abilities.• Demonstrated ability to handle difficult situations with tact.• Team player with exceptional communication and interpersonal skills.• Knowledge of Excel, Windows, Word, PowerPoint, and Internet Explorer.• Developed and implemented office procedure regarding exporting of manufactured goods.• Developed and invoked office procedure regarding both customer and end-user returns.• Reviewed all domestic (14 states) and global territorial receivable accounts. • Analyzed, negotiated and resolved problem accounts.• Originated and executed customer complaint procedures, as well as answering customer questions and resolving complaints.• Established and enforced on-the-job inspections.• Supervised and evaluated office personnel.• Extensive customer service background and public relations• Excel in dealing with difficult people and situations• Provided secretarial support and front desk office services• Exceptional organizational skills• Order desk and inside sales experience

Listed skills include Customer Service.

• Member

  City Of Downey

  Sep 2001 - Mar 2011 - Downey, California

  Developed goals and put into action plans and promoted projects within the community raising over $450,000.00 for community projects.• Committee President (four terms)• Committee Vice-President (four terms)

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  University Of Phoenix