Katherine Bosch Email and Phone Number

Schedule interpreter's for upcoming appointments, Invoice and bill for all of our clients, manage new platforms for our company, hold conference calls with company owners to see how we can improve contracts, etc.

Supervised a team of 20+ in a multi client call center, improved employee retention, specialized in resolving disputes and escalated calls, etc.

Marketing, sales, product ordering and inventory, filed taxes for business yearly, etc.

Assisted customers with daily bank transactions such as deposits, cashing checks, opening new accounts and lines of credit, maintained the top position in cross sales after my second week etc.

Improved employee retention, trained employees on how to interact with customers, trained employees on how to use a point of sale system, came up with insensitives to improve employee performance. Also maintained the number one spot in credit card applications after my 3rd week.

Cold calling, answering phones, collecting information from customers to establish a quote then a policy, up selling other lines of insurance, exclusive bilingual agent, maintained either top producer or runner up with number of policies sold monthly and referrals to our life, accident and health team.