Katherine Castillo Email & Phone Number

New York, United States

Assign medications remotely using Omnicell’s Medication Assignment Tool (MAT) or assign medications onsite directly at the Automated Dispensing Cabinet (ADC)Receive medication lists from the customer to identify which medications are to be loaded into which locationCoordinate with the customer to ensure medications are ordered on schedule in preparation for loading into Omnicell technology solutionsProperly assign medications with awareness around high alert, look-a-like, and sound-alike medicationsLoad medications using the customer’s inventory based on assignments made in preparation for go-livePost go-live, unload medications from existing technology. Organize medications in bins or bags for the customer to restock into inventoryUtilization of checklists with approval signatures to ensure and confirm all assigned were completeAssist Omnicell’s Professional Services project team as needed with organizing staging area, go-live tasks, pushing hardware into the final location, etc.Operate Omnicell automation at customers sites according to Omnicell SOPs and best practicesMaintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution

New York, New York, United States

Accurately fills physician surgical preference cards and inpatient medication orders.Holds all filled medications in the pharmacy until a pharmacist has completed a check.Distributes medications only under the direct supervision of a licensed pharmacist.Receives stock orders from wholesalers and vendors.Restocks the pharmacy and communicates when items are running low or expiring.Accurately replaces medications to the Automated Dispensing Devices.Accurately compounds both sterile and nonsterile pharmaceuticals including repackaging, adhering to all USP 797 rules and regulations for compounding.

Investigational drugs

Jacob Javits Center

Work with a team of Pharm Techs in preparing the COVID 19 Vaccine for distribution. Maintain stock of pharmaceutical and related supplies within the pharmacy work area.

New Hyde Park, New York

CareMed Specialty Pharmacy, Ecurisa Case Inquiry Coordinator November 2019-Current• Receives and coordinates all programs referrals and performs the following activities such as saving card activations; insurance verification; test claims, prescription billing and billing error resolution; customer service.• Serves as primary contact for receiving phone calls from physicians.• Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patient’s care or physician’s needs.• Build and maintain accounts (existing and new), as well as create long-lasting client relationships with stellar customer service.

Laurelton,Ny

As a Client Services Manager, I will be processing daily orders for Epic’s pharmaceutical products. The role I handle is with escalated customer service phone calls and communicating as necessary with direct customers, as well as researching outstanding purchase orders and related issues as needed. My responsibility is to ensure a high level of customer satisfaction using effective communication in a pleasant and professional manner. I'm responsible for communicating information regarding our products to wholesalers, specialty distributors, pharmacies and physicians. I'm well versed on products and policies and interact routinely with distribution centers to support the accurate, timely and cost effective shipment of customer orders and sales/marketing/rep requests. • I work closely providing extensive coaching, counseling, and delegating work to customer service representatives as well as Observing and evaluating the performance of customer service representatives. • Always Interpreting and communicating work procedures and company policies to staff As well as providing training for new customer service representatives. • I ensure smooth transition of product launches including collection of orders, shipping and invoicing. • Always a team player with my team members, internal and external partners regarding orders and product availability • I work closely with supply chain daily to ensure appropriate daily inventory levels • Oversee the processing of all customer claims: returns, damages, shortages or overages • Review and approve of claims for processing, approving dollar amounts up to the manager threshold, as defined by Finance/AR.

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Psychology