Katherine Celeste Email & Phone Number

Account Associate (April 2023 – Present) Assists service operations with capacity and workload planning for holidays and other business disruptions. Schedules, facilitates, and participates in calls (internally), assists in determining client requirements, instructions, and expectations. Documents items discussed on client calls. Create and maintain.

Team Leader (April 2020 – February 2021) Monitored employee performance and provides coaching and constructive guidance to address areas of concern Oversaw the work of 17 full-time employees, measured team performance, communicated problems and reported metrics to Department Head Reviewed and analyzed monthly performance/key performance indicators.

Makati, National Capital Region, Philippines

Credit Review and Activation Specialist (September 2011 – December 2012) Professionally handled incoming calls from customers, ensuring that issues are resolved both promptly and accurately to achieve first contact resolution Reviewed and performed credit checks for customers applying for wireless service Served as a knowledgeable source for customers.