Develop and implement comprehensive test plans, test cases, and test scripts.Conduct manual and automated testing, including functional, regression, and performance testing.Collaborate closely with developers and project managers to identify, report, and resolve defects.Utilize tools such as Jira and Testmo to manage test cases, track defects, and document test results.

Provided exceptional customer service by addressing inquiries and resolving issues related to banking products and services.Assisted customers with account management, transaction processing, and troubleshooting technical issues.Conducted regular follow-ups to ensure customer satisfaction and retention.Maintained accurate records of customer interactions and transactions.

devices.Diagnosed and resolved hardware and software issues, providing step-by-step guidance to customers.Managed escalations and ensured timely resolution of complex technical problems.Contributed to the development of a knowledge base to improve support efficiency and customer experience.