Lead the Delta Vacations omni-channel strategy and analytics team, responsible for managing data analytics across the business channels (Agency & Consumer Direct customers, via web-based and call center engagement) to facilitate strategic decision making. Data analytics incudes revenue forecasting, weekly business trending, NPS/survey analysis, profit/cost optimization, and marketing/promotion strategy support.

Oversee the management, development, analysis and implementation of Revenue Management programs to optimize revenue, market share and profitability for Delta Vacations.

• Managed the team responsible for development, recommendation, and communication of strategies to maximize revenue and profitability for the Delta Vacations brand• Developed revenue forecast models to guide company plan targets and monitor monthly performance against goals; communicated performance to Delta Air Lines and Delta Vacations leadership• Created economic models to optimize margin strategy based on brand objectives and competitiveness across consumer direct and agency business channels, balancing volume against profitability• Coordinated with Delta e-commerce and Delta Vacations IT and business intelligence teams on consumer direct site functionality, performance, and growth opportunities

Managed both domestic and international revenue management teams across worldwide brands. Coordinated dynamic packaging, pricing, and competitiveness strategies for hotel and air products. Maintained and facilitated location resolution optimization for hotel search results.Managed Dynamic Package team since January 2012o Led initiatives to optimize air, hotel & car margin and sort strategies through A/B testing, competitive analysis and modeling of market demand elasticityo Improved team efficiency by creating functionalized ownership roles for each analyst in the key areas of competitiveness, package discounting, hotel sorting, and regional pricing strategyo Implemented cross-functional development and training programs for new hires and existing team members including direct reports, peers and directorsManaged Solutions and Cross Markets teams from March 2010 to January 2012o Cross Markets: responsible for dynamic packaging pricing strategy, optimization, and competitiveness initiatives as well as hotel fee optimizationo Solutions: maintain and facilitate operational tasks and reporting across revenue management, including pricing, keyword and location resolution managementManaged Domestic US/Canada Regions from June 2009 to March 2010o Responsible for hotel and dynamic packaging optimization of sorting/pricing strategies across OWW brands (Orbitz/Ebookers/Private Label Distribution)Managed Gaming, International Regions & Private Label from March 2008 to June 2009o Chicago Lead on revenue management best practices during Ebookers Hospitality/RM summit in London

• Responsible for Las Vegas/Gaming/Ski & Asia/Pacific market strategy & optimization• Team Lead for optimization of bulk air pricing strategy across all destinations for Orbitz/Cheaptickets brands• Developed training manual in collaboration with technical writer on company's revenue management system• Promoted from analyst in May 2007

• Participated in development groups to respond to closure of Dallas/Ft. Worth hub, change in Cincinnati fare structure, and expansion of Atlanta hub• Determined optimal inventory levels to maximize yield and maintain a high average load factor for Florida markets• Analyzed forecasting model and historical data to optimize revenue performance• Planned and participated in station visits to review revenue management best practices with customer service agents• Promoted from analyst in July 2004 to reflect high performance and leadership role within team