Katherine Dizon Email and Phone Number

• Conducting Analysis to monitor staff performance andattendance. Address issues and concerns, ensure schedulingcompliance and coordinate with different departments.• Sending Updated Service Level projection to Operations. Breakoptimization and plotting other offline activities.• Conducted regular schedule reviews to identify variances,anticipate issues, and recommend corrective actions whennecessary.

• Collaborated with other department leaders to establishshared goals and ensure alignment across teams.• Managed conflict resolution among team members, fosteringa positive and collaborative work environment.• Set performance expectations for the team, monitoringprogress towards goal and providing constructive feedback asneeded

• Maintained comprehensive knowledge of relevant industryregulations and standards, ensuring compliance through outthe QA process.• Training sessions for new Quality Analyst, increasingdepartmental efficiencies and knowledge sharing.