Katherine Dougherty Email & Phone Number

Somerdale, Nj, Us

Somerdale, Nj, Us

New York City Metropolitan Area

As the Founder of Chaos Coordinator, KD, I specialize in helping individuals optimize their personal and professional workflows using Notion and other productivity tools. Drawing from over 10 years of experience in tech startups, I provide tailored solutions to enhance organization and efficiency.Key Responsibilities:- Designing and selling digital products, including Notion templates, to assist individuals in organizing their tasks, projects, and goals for maximum productivity.- Producing and sharing educational content, including videos and tips, on using Notion and various productivity tools to streamline daily routines and achieve personal objectives.- Offering personalized consulting services to help clients implement productivity systems that suit their unique needs and preferences.- Providing guidance on best practices for using productivity tools to manage time, set priorities, and maintain a balanced workflow.At Chaos Coordinator, KD, my mission is to empower individuals to take control of their time and tasks by leveraging powerful productivity tools, ultimately enabling them to achieve their goals and improve their overall quality of life.

- Promoted to Product Operations Manager, retaining previous responsibilities while assuming accountability for gathering and reporting team and project metrics.- During my time with Bowery I lead initiatives that improved every department, not only the department I reported in to. - Reduced engineering lead time by 37.5% over 3 months, by implementing cross-functional process changes utilizing Kanban and Lean Startup best practices.- Consistently achieved Elite status for Frequency, Failure Rate, and MTTR DORA metrics via Sleuth, while maintaining a High rating for Lead Time, by collaborating with the engineering team to enhance workflow efficiency and .- Reduce the time an appraiser takes to complete the report by 70% and reduced the overall lead time for an entire job down by 31%, by working with product, design and operations teams to open communication and teach Kanban best practices across the organization. - I visualized the appraisal work stream, and worked in tandem with the operations team to streamline the appraisal process, and created an operational dashboard to centralize job tracking.- I owned process improvements and coaching of 6 teams. Iterated with all teams to improve their Kanban boards, conduct retrospectives, and ultimately make the product and processes better.

- Served as an Agile Coach, reporting into executive leadership, guiding product, design, and technology teams in workflow analysis and enhancement to boost efficiency and streamline operations.- Organized and facilitated an in-person training sessions on Kanban, for the entire technology department of 43 people. This fostered team collaboration and the team left with a better understanding of the Kanban process. - Collaborated with the People Ops team to run cultural initiatives, such as virtual scavenger hunts, Music League, mentor program, this enhanced team synergy and fostered a conducive work environment.- Provided assistance to teams in optimizing tool usage, including Jira and Notion, to enhance productivity and streamline workflow processes.- Led initiatives to continuously adapt Jira to better align with the evolving needs of the teams, ensuring maximum utility and effectiveness.- Owned a significant project that turned our company documentation from a liability to a valuable asset by improving documentation within Notion, enhancing accessibility and intuitiveness for users. - This effort included restructuring to simplify navigation and establishing collaborative spaces for efficient storage and retrieval of project documentation.

New York, New York, United States

- Integrated Scivantage’s (acquired company) Client Services functions into Refinitiv, while maintaining business as usual management of the client services staff of 20 people for our Cost Basis and Wealth Management products. - Collaborated closely with cross-functional teams to identify synergies, streamline workflows, and maximize operational efficiencies during the merger process. - Extensive experience with communicating complex issues and resolutions to all stakeholders, from clients to management to fellow support teams. - Led the development and implementation of comprehensive transition plans, mitigating potential disruptions and ensuring business continuity.- Responsible for ensuring support teams are following best practices to ensure client satisfaction as well as audit compliance. - Supported JIRA, Salesforce, and Domo admin responsibilities.

Jersey City, New Jersey, United States

- Reporting into the SVP of Business Operations, I led the Client Services team for the Cost Basis and Wealth Management products and Tax Reporting Operations. Managing a staff of 6 people, consisting of the production support and tax reporting teams. - In 3 months, reduced our support ticket backlog by 50%, by empowering the team with ownership of their clients, and proper training of our products.- Represented our company at client conferences, demoing our product for users and building stronger relationships with the time in person. - Removed team silos and opened up communication across business operations, this led to a happier team and a more efficient workflow.

Jersey City, New Jersey, United States

- Managed SOC2 audit process (COSO), worked with stakeholders to manage and review controls, gathered evidence, and reported on status to executives.- At no cost, implemented using JIRA as a GRC for gathering and tracking controls and evidence for the SOC2 audit process. - Maintained our relationship with the external audit vendor, this is a vendor I still communicate and have a good rapport with today. - Increased adherence of our change management process, by working closely with the technology teams and audit vendor to create a process that was not too cumbersome but still met all audit requirements. - Took a unpredictable release cadence and put structure around it, making our releases predictable, easy to communicate to clients, and easier for technology teams to manage.

Jersey City, New Jersey, United States

- Worked with internal and external teams (development, QA, product, clients, etc.) to continuously evaluate and improve our process to deliver high quality releases for our cost basis and wealth management product lines. - Held retrospectives after each release, and worked with teams to identify and implement each releases kaizen. - Facilitated reviewing and identifying the sprint/release backlog, working with development, QA and release stakeholders to determine the work the team could accommodate that release cycle. - Daily check-in's with teams to identify impediments and work with necessary people/groups to remove those impediments. - Assisted product and internal stakeholders in managing and improving our process for estimating work change request in our backlog. - Assisted in maintaining Atlassian systems (JIRA and Confluence), tested upgrades, implemented

Jersey City, New Jersey, United States

I was brought on full time to help with implementing and managing a new release process and continue to improve other technical and business operations. I assisted development management with team resource management, time tracking and project resourcing. I also assisted in making improvements to the change request process, was co-owner of this process.

Jersey City, New Jersey, United States

My primary role was to assist the project and product managers with coordinating the acquistion of 14 clients from a partnering company. I assisted in prepping decks for governance calls with clients and our partner. I also assisted the product team in running reports in the legacy system, to assist with conversion activities.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science, Business Admin: Management