Katherine Douglas Email & Phone Number

Palo Alto, California, United States

The Work AI platform connected to all your company data. We're building "Google for Work" using generative AI. With Glean you can:Find & understand information.Create & summarize content.Automate everyday tasks & workflows.

Mountain View, Ca

-2+ years of Enterprise Account experience with main focus on our largest customers across multiple industries: Financial Services, Healthcare, Insurance, Telecom, Manufacturing. -Built strong product knowledge and understanding of mission critical use cases in order to speak to technical customers about Apache Kafka and Confluent product offerings.-Created pipeline for 4-9 Account Executives by finding new business, upsell, and renewal opportunities within target accounts -Coordinated and drove attendance to online talks specific to an organization/persona- gathered common pain points and product interest to increase customer knowledge, resulting in higher adoption, net new revenue, and retention. -Established primary point of contact within accounts. Setting on average 5 meetings per week with key stakeholders (CXO’s, VP’s, engineers, app developers) to build strategic customer relationships. Acted as a liaison to prioritize urgent technical issues to correct internal channels.-Facilitated in building out the SDR team through creating and tracking outreach campaigns to target all inbound leads.-Enabled customers on our product, discussing key differentiators our IP offers that set us apart from competitors.

Greater Los Angeles Area

-Collected and analyzed weekly sales reports for main accounts that tracked product performance and inventory for CEO. -Managed order processing, from order placement thru order delivery, ensuring accurate and on time fulfillment of customers’ orders.-Coordinated product for advertising and marketing needs and headed creative concepts to showcase future products to buyers and to increase sales. -Aided VP Sales in preparation for customer meetings and presentations. -Booked airfare and hotels for all senior level travel.

Greater Los Angeles Area

- Provided an exceptional level of friendly, personal attention and professional service to guests that ensured a high level of customer service and satisfaction at a popular, high energy restaurant in the busy, most entertaining area of downtown LA.- Fittingly greeted customers, provided information on menu/food/beverages, upsold, and efficiently served guests in a timely manner.- Charged with supervising wait staff team for special occasions and events. - Beneficially contributed to the organization’s success beyond serving through social media (Twitter) and actively participating in event and promotional planning meetings.

Boston, Ma

-Inputted daily and weekly wires, checks, journals, and electronic fund transfers, ensuring quality control, accuracy and reliable accountability.-Served as liaison between Financial Advisors, management and branch operations, providing a consistent communication flow, while following strict security guidelines.-Initiated accurate updates to client and account files, including name/address changes, new or closed/deceased accounts, cost-basis for tax reporting, etc.

Bachelors, Communications, Media Studies

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