Katherine Eddy Email & Phone Number

Wichita, Ks, Us

Wichita, Kansas Metropolitan Area

Wichita, Kansas Metropolitan Area

Filled this role on an interim basis from April 2019 through promotion. Directly oversaw entire ticketing department, including all part-time employees and two full-time employees.Directed the volunteer ushering program at Century II, overseeing the communication, instruction, and scheduling of 90+ volunteers.Coordinated vendor relationship with AudienceView ticketing software.System Administrator for our database hosted by AudienceView:--Coached employees… Show more Filled this role on an interim basis from April 2019 through promotion. Directly oversaw entire ticketing department, including all part-time employees and two full-time employees.Directed the volunteer ushering program at Century II, overseeing the communication, instruction, and scheduling of 90+ volunteers.Coordinated vendor relationship with AudienceView ticketing software.System Administrator for our database hosted by AudienceView:--Coached employees for consistency in sales and customer records/notes in CRM.--Designed reports to automate business processes such as customer messaging, printing and delivery, and updating customer records.--Managed all content found on WichitaTIX.com.--Set up all components necessary for sellable items including general admission and reserved seating events, season tickets, charges, and donations, ensuring that the dozens of necessary components worked together for successful order completion both online and in the box office.--Troubleshot and resolved any errors, preemptively and as they arose.Extracted and analyzed data, reporting on sales trends to suggest areas for improvement.Ensured vital tools were in stock and operational, including laptops, ticket printers, ticket scanners, point-of-sale devices, uniforms, office supplies, and cash management.Led the team through rapidly-changing situations, often working on an individual and collaborative basis as needed. Quickly adapted to new technology, and trained other team members in a manner that instilled confidence and proficiency, to meet a wide variety of internal and external stakeholder needs using applications such as Microsoft Teams, Zoom, RingCentral, Google Voice, Google Forms, Cognito Forms, SignUp, Duo.Developed and implemented new COVID-19 protocols as they pertained to audience services.Implemented new PCI-compliant point-of-sale devices, with collaborative effort from the networking and security departments as well as AudienceView support. Show less

Wichita, Kansas Area

Supervised part-time ticketing staff of 20-25, ensuring that they had all tools needed to succeed.Led the training of all staff during transition from PatronEdge to AudienceView ticketing software.Collaborated with clients to execute ticketing by discussing how their needs fit within the constraints of the ticketing software.Programmed events in AudienceView, accounting for the unique features of each series/eventCreated custom-designed sales and customer reports for… Show more Supervised part-time ticketing staff of 20-25, ensuring that they had all tools needed to succeed.Led the training of all staff during transition from PatronEdge to AudienceView ticketing software.Collaborated with clients to execute ticketing by discussing how their needs fit within the constraints of the ticketing software.Programmed events in AudienceView, accounting for the unique features of each series/eventCreated custom-designed sales and customer reports for clients.Proofread marketing documents from multiple sources, both internal and external.Coordinated with clients, vendors, and other departments to complete and submit financial settlements for payment. Show less

Wichita, Kansas Area

Satisfied customer inquiries both in-person and by phone. Processed $1000s in ticket transactions for Arts and Cultural Services events. Trained part-time staff on ticketing procedures and refreshed training with current staff. Managed up to 12 box office staff at events. Prepared cash/check deposits and financial settlements at close of business.

Greater Philadelphia Area

Analyzed pension benefit applications for accuracy and completeness. Utilized a web-based computer program to record case notes. Cooperated with team members to maximize efficiency.

Sought out events to photograph. Selected and edited photos for website placement. Administered website in terms of organization and upkeep.

Wichita, Kansas Area

Assisted Promotions Manager with organizational tasks and client communication. Discussed and planned large charity events as part of a team. Recorded commercials for on-air promotion.

Greater Philadelphia Area

Shot photos on assignment and pitched creative ideas for articles/placements. Researched and composed articles for arts and entertainment section.

Wichita, Kansas Area

Sorted and distributed 1000s of paychecks every day. Organized office supplies and materials. Received and responded to telephone and email messages from other departments. Assisted other departments with overflow duties.

Wichita, Kansas Area

Assisted cashier with customer purchases. Performed janitorial functions which included cleaning registers, aisles, lobbies, bathrooms, and sidewalks. Conpleted various auxiliary duties to alleviate manager workload. Provided additional customer service as needed, such as locating products in-store, retrieving propane tanks, and unlocking rental carpet cleaners.

Master Of Business Administration

Activities and Societies: Concert Chorale

Bachelor Of Science (B.S.), Music Industry, 3.86 Gpa

Activities and Societies: Drexel Cleftomaniacs, University Chorus, Naturally Sharp Supplementary to my degree, I minored in Business.

International Baccalaureate Program Diploma

Activities and Societies: National Honor Society, Spanish National Honor Society, Tri-M Music Honor Society, Scholar's Bowl, Drama Club.