Katherine Hauser (Gust) Email & Phone Number

Ottawa Lake, Michigan, United States

• Office management: Oversee all office operations, from managing supplies for CNC machines, grinding wheels and cutting tools to all sales activities. Implemented changes from DOS based program to current SAGE software reducing office productivity time by 50%.• Financial management: Accounts Payable, Accounts Receivables, payroll, tax records and generating reports. Proficient in financial administration and Microsoft Office.• Budgeting and presentations: Organizational skills and ability to prioritize tasks effectively by managing budgets, coordinating meetings, sales presentations, logistics, and maintaining schedules. • Legal support: Served as the point person of contact for legal documents and preparing presentations and reports during a two- year lawsuit. Successfully managed legal proceedings, navigating a case from a small-town jurisdiction in Michigan’s Upper Peninsula to federal court in Detroit. Coordinated legal strategies, prepared documentation and ensured compliance with federal court procedures throughout the process.• Technical support and delegation: Handle all technical issues and delegation of responsibilities.

Saline, Michigan, United States

• Led a team of 5 managers and 2 dietitians, overseeing 75 employees catering to 300 residents from child daycare to hospice care.• Specialized in nutrition management tailored to residents' specific needs, ensuring optimal health at different life stages.• Managed pandemic response in a community residential environment, showcasing crisis management skills and prioritizing safety and wellbeing.

Toledo, Ohio Metropolitan Area

• Direct team of 13 leaders in 19 venues focusing on excellent service, including quality requirements and operating standards, total managed volume $52M.• Managed 8 licensed restaurants including Chick-fil-A, Starbucks and 2 micro markets.• Project lead in the development of commercial kitchen and retail space $10M• Achieve substantial growth by using business acumen to sell proactive solutions. Resulted in 2nd Starbucks, pizza conversion and additional business.• Assess P &L financial statements and daily operational reports to evaluate revenue, food cost and sales/labor hour, develop targeted improvements and implement changes resulting in profits.

Livonia, Mi

• Modernized and improved operational procedures to increase revenue 54% while tightly controlling costs: labor, recipe compliance and preventing waste, reduced operating cost by 45%.• Improved hospital revenue $885,000 annually with accurate malnutrition diagnosis and reducing re-admissions.• Overall managed volume $15M.• Project lead for $2M café remodel and $3M kitchen remodel• Regional and Corporate trainer for Customer Service Excellence, Mission and Values• Identified and implemented strategic plans for Café renovation, Doctor’s Dining, Coffee Shop, Valet, Guest Services, Gift Shop and Convenience retail based on client request and solid collaboration with project leadership.• Interim Director-Environmental Services and Central Transport

Henry Ford Hospital, Detroit, Mi

Direct $3.2M in contracted activities of food service functions for 900-bed inner city hospital, education and research complex, through 8 subordinate managers.Analyze and develop metrics reporting for retail operations, including revenue, participation rate and sales per labor hour to prepare and meet client and company budgets.Work with HF financial team to guarantee contractual FTE agreementComplete organizational development plans for Cafe of 8000 patrons, Doctor's Dining Room, Catering, Starbuck's Internet Cafe, Java City, Gift Shop and Convenience Retailing.Retrain and manage 55 employees to achieve significant improvements in productivity. Replaced 3 supervisors and 2 managers due to performance and/or ethical issuesExecute operations of all daily food service delivered to 7 outletsManage contracts for outlet operations to include, cashless pay system, POS compliance, food transfersConsult with administration quarterly on patient satisfaction, FTE management, revenue opportunities, cost reduction, purchasing compliance, client standards vs. contract standardsIntroduce marketing programs to promote an environment with ZT fats, Low Fat, Low Sugar, Carb Smart Foods, Vegetarian options and helping customers make overall easier and better food choices.Successfully manage a 7-person team implementing Operational Excellence, a process of executing consistent standards and expectations of delivering excellence.

General Motors, Milford, Mi

Executed daily operations of $2.5M, consisted of two retail cafe's, guest restaurant, vending, catering, Java City and Starbuck's.Managed UAW and Teamster union contracts, participated in negotiations to successfully meet agreement terms

University Of Michigan, Ann Arbor, Mi

Oversaw multi-unit operation of $6.2M. Main focus of daily operations managing a team of 4 managers, reducing food and labor costs while increasing top line sales $1.36M and profits $590,000.Was instrumental in meeting budgets, forecasting, projections, inventory control, menu engineering and hospitality.Chosen as one of the top 25 ARAMARK business accounts as a "Center of Excellence" later known as a pilot account for Operational Excellence