Katherine Hamilton Email and Phone Number

• Establishing and maintaining communication with clients and/or team members• Understanding needs, resolving issues and meeting expectations• Coordinating with the implementation team for new account roll-outs• Seek, develop and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions• Maintaining all KPI’s assigned by the client including operational goals • Project and oversee staffing; monitor and discipline as necessary including terminations • Effectively deal with client complaints and issues

• Partnering with recruiting and human resources to source external candidates to fill open positions.• Reviewing business goals and applying those to determine the right candidate to fill roles• Conducting interviews with potential candidates and presenting job offers• Working in close relation with training to be a point of contact during onboarding • Maintaining my team management duties in accordance with program goals